So I got GW2 as a gift..

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Myst.4628

Myst.4628

The person who bought it for me put my email address, so I got the order receipt, and I saved in multiple places. However, a friend of mine got a copy from her friend in the same way, except that it wasn’t her email but instead it was the person who bought her the copy’s email, therefore….for some reason, the guy contacted ArenaNet Support and used his credit card information and order receipt to terminate the account so she doesn’t have the game anymore…

So my question is, do you think that will happen to me? The guy who bought me the game was an online friend I met, but he hasn’t been online for like 3-4 months. However, he was a nice guy and he probably forgot about buying me this, and he doesn’t have the order receipt..so he wouldn’t be able to terminate my account in any way. Do you think it’s necessary to start my own account? It’s expensive to buy another copy with my own money, and I’ve played some time on my current account (not much, but like 10-20 hours).

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Bone Dragon.4617

Bone Dragon.4617

I don’t think guild wars 2 is really set up to be “gifted” to other people? Even the invite system has the invitee register the code and create an account.

I would recommend that if some one were to “gift” Guild Wars (2) buy the media and mail the media and receipt / receipt copy to the person who it is gifted. In reality I believe it comes down to the serial code, account name and email. If you have control of the serial code you have the rights to the game since the person who bought it would not be able to say “I did not get my serial code with my purchase”. The account email and name are to prove you have account access and authorization to the account holder.

I could be wrong on this.

I agree it would be awesome if Guild Wars (2) had a means to buy and then have a gift option at purchase. Like the invite system only allow the invitor the ability to pay for it also. Though I think this kind of thing is a rarity.

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So I got GW2 as a gift..

in Account & Technical Support

Posted by: Myst.4628

Myst.4628

Yup, the big difference here is that I have the order receipt…while my friend didn’t have it, and only the guy that bought her it had the order receipt sent to him. So do you think I would be fine? Because I’m the only one with the order receipt.

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Guild Wars can be gifted – if you can trust the one gifting it.
The receipt doesn’t mean much. If the other one is the one to hold the credit card (or other personalized payment methods), he can call a refund – resulting in a closure of an account. That account may be reopened by buying a new serial key and after a talk with support (via ticket).
Anet is not going to meddle in the personal affairs of players. They don’t take sides.

But whatever happens: open a ticket and ask support for a personal solution of the problem. You cannot solve a problem that is not there yet.
I hope, you will not get trouble. It is never nice to find out a friend is not a nice person. I hope that will not happen.

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Myst.4628

Myst.4628

Well, my friend wasn’t able to activate the account back up with a new cd key…after it was closed…but do you think I will be able to?
I’ve asked GW2 if I can replace my cd key now, but they said I can’t.

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Myst.4628

Myst.4628

Also, someone told me that to close a GW2 account..or any account really, a credit card is not enough to prove it….a order receipt would be also needed because the person and Arenanet themselves wouldn’t know what to terminate.

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Myst, I wish I could give you an iron-clad assurance that your account would be fine, but I can’t. Someone else bought the account and that means he will have access to some of the information about it. Could you get it closed? I cannot say without really drilling down into the details, and I just don’t think that’s necessary.

I don’t recommend that you go and purchase an account right now, but if the actual purchaser does get the account closed, it’s true that there will be no way to turn it over to you, even if you played all the hours on every character.

So while I’d like to say “Sure, you’re ok” I can say so only guardedly, and then allow you to decide how you’d like to address this situation overall.

BoneDragon has a good suggestion for people who are thinking about giving a copy of the game to a friend. Buying a boxed copy and giving it, sealed, to your gift recipient is assurance that the account will be owned only and exclusively by that person. If I were ordering online, though, I think the way that Myst’s friend did it is the best of the options for online purchases… aside from sending a check and letting someone buy it online him- or herself.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Lysico.4906

Lysico.4906

Also a nice game card for $50 from GAmestop would be good

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Myst.4628

Myst.4628

Gaile, I was told you can put a new cd key on the account, but another support guy said you can’t…

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Myst.4628

Myst.4628

And how did my friend do the best thing? She didn’t tell that guy to put her own email, but instead his email, therefore she didn’t get the order receipt and he was able to terminate.

So I got GW2 as a gift..

in Account & Technical Support

Posted by: Myst.4628

Myst.4628

Bump, I think i’m perfectly safe, because the guy who bought me this doesn’t even play MMOs, so I don’t think he even plays GW2 and knows about support. And he has no absolute reason to do this to me, it’s very specific, so yea…