So have I been hacked?

So have I been hacked?

in Account & Technical Support

Posted by: Cardstar.1963

Cardstar.1963

I haven’t played in ages but I have apparently been hacked from some mails you sent me. I take it all my stuff I had is gone. Strange as the password for GW2 is only used for GW2 so I assume it was lost your end.

<paste generic, tired historical quote here>

So have I been hacked?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Have you even checked your account?

Those emails could be Phising emails.

And you can still log in here, the forum uses the same info. So your password should be saved in your browser tools.

So have I been hacked?

in Account & Technical Support

Posted by: VOLKON.1290

VOLKON.1290

Like the above poster has stated, it’s likely just phishing emails. What you should do is go ahead and see if you can log in, and of course when you do, give things a quick once-over to make sure everything is intact.

To end the phishing attempts, I strongly recommend creating an email account solely for GW2 and nothing else. I made a quickie on gmail for this purpose and that email is used for absolutely nothing else in any way. The old email still gets the occasional phishing attempt, but I’ve never had one on the actual email tied to the account since. (Also make sure the password to the new email is unique, not the same as other accounts of course.)

I can’t recommend the unique GW2 email idea strongly enough. It has ended any and all phishing attempts except to invalid email addresses that are clearly not legit.

I would have posted this sooner, but flood control seems to be limiting me to once every five minutes.

#TeamJadeQuarry

So have I been hacked?

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Posted by: Cardstar.1963

Cardstar.1963

Well I have a massive load of updates to do to see, how did they get my email add then? The password is totally unique to GW2 so they would not have got it from anywhere else.

<paste generic, tired historical quote here>

So have I been hacked?

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Posted by: Cardstar.1963

Cardstar.1963

Seems i wasn’t hacked then, everyone needs to calm down. A lot has changed in the 8 months since i was last here, my guild seems pretty dead though! Maybe i’ll see you all again in another 8 months.

<paste generic, tired historical quote here>

So have I been hacked?

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Posted by: ShiningSquirrel.3751

ShiningSquirrel.3751

Well I have a massive load of updates to do to see, how did they get my email add then? The password is totally unique to GW2 so they would not have got it from anywhere else.

They send emails to people who have never even played the game, spammers and scammers just send to every random email they can find, even email addresses they do not exist. It happens, do not try to read to much in to it.

Look at the thread below.
https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged/page

So have I been hacked?

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Posted by: slycooperfox.6132

slycooperfox.6132

I haven’t played in a long time and I’m trying to remember my old characters I have and password I used so I can change it but I totally forgot.

So have I been hacked?

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Posted by: SandraSolace.7682

SandraSolace.7682

I haven’t played in a long time and I’m trying to remember my old characters I have and password I used so I can change it but I totally forgot.

Did you read my post?

If you can log in here your password must be saved in your browser tools. Forum and game use the same info to log in.

So have I been hacked?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Well I have a massive load of updates to do to see, how did they get my email add then? The password is totally unique to GW2 so they would not have got it from anywhere else.

They send emails to people who have never even played the game, spammers and scammers just send to every random email they can find, even email addresses they do not exist. It happens, do not try to read to much in to it.

Look at the thread below.
https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged/page

Quoted for truth. Please review the thread linked above, and the A Note about Phishing Emails thread for more comprehensive info.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

So have I been hacked?

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Posted by: Cardstar.1963

Cardstar.1963

@Gaile Grey,

Not completely true, I have a number of email accounts and the only one I have ever had these mails to are the one that’s associated to my guild wars account so they are clearly targeted. Anyhow I don’t suppose I’ll be playing again anyway but at least the option is open to me if something draws me back, that it’s not been fleeced by a hacker.

<paste generic, tired historical quote here>

So have I been hacked?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

@Gaile Grey,

Not completely true, I have a number of email accounts and the only one I have ever had these mails to are the one that’s associated to my guild wars account so they are clearly targeted. Anyhow I don’t suppose I’ll be playing again anyway but at least the option is open to me if something draws me back, that it’s not been fleeced by a hacker.

Yes, I imagine that tens of millions of people are getting e-mails, allegedly from us, saying things like “Your GW2 account is in jeopardy” or “Your account has been terminated.” We have more than 3 million players but we don’t have as many as are receiving these bogus e-mails. I know this because as point of contact for ArenaNet on some email accounts, I’m hearing daily from people who say, “I don’t play computer games, please take me off your mailing list!” or “I don’t have an account, please stop mailing me.” Our reply assures them they are not on our mailing list, they are not hearing from us, but are being phished by someone who knows their email address and is hoping they have a GW2 account to steal.

What that means is that people are targeted, not our players. And those recipients include many who do not have and have never had a Guild Wars or Guild Wars 2 account.

Phishers … phish! I get e-mails several times a week about a game I’ve never joined, never even demo’d. The would-be account thieves hope that I have such an account and hope I am stupid enough to click their bogus link and provide my credentials so that they can steal the account. Obviously, they fail.

I’m sorry for the inconvenience you’re facing, but I don’t believe we can help you avoid mails that are not sourced from, or though, our company.

As far as your account, we’ll be happy to work with you on security, if it has been compromised, so please contact Support if you’re concerned about that at all.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

So have I been hacked?

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Posted by: Behellagh.1468

Behellagh.1468

As someone who doesn’t have a Facebook, Google+ or Twitter account I laugh all the time over the phishing e-mails I use to get. Don’t get nearly as many as e-mail providers beefed up their spam filter. Downside of course is for GW2, this also means legitimate e-mails get binned straight away as well.

We are heroes. This is what we do!

RIP City of Heroes

So have I been hacked?

in Account & Technical Support

Posted by: Hellsing.4590

Hellsing.4590

Arena will never ask you for your passwords.