Guild Wars 2

Has this happen to anyone before i always buy gems and decided to get a bit more this time and lone behold i don’t receive them but i get charged from Ncsoft..
Basically just want to know if anyone else has had issues today?

Any A-net employee’s see this my ticket is 109052

I was asking if anyone else had an issue omg…

Rimax.9054:

I was asking if anyone else had an issue omg…

Ok, did you try deleting your emails? If you have 10 or more that can cause a problem.

I bought 4000 gems 50.00 USD and never received them but i’m being charged for them. The reason i came on here was to check if there was a widspread issue or if it’s just me.

Sometimes there is a delay in the email system. Sometimes the persons email is filled up.

Try deleting emails and see if the gems show then.

You don’t receive gems in mail.. Also my mail is empty. Thanks for the help though .

Hmmm. That was the answer I’ve seen given for this problem, some time back though.

Though you’re right, the last few times I’ve bought gems they’ve instantly appeared on my tab.

Has the money already been taken out of your account?

Yes charge.ncsoft.com =p they took it right away lol but i’ve bought gems in the past and never had a problem i’ve always bought them in increments of 20 or 10 dollars this is the first time i’ve spent 50 bucks i figured hey it’s a holiday week gonna splurge lol and ya it’s just depressing to drop that much money on something and not get what you paid for. Honestly it’s bugging me to no end that’s why i came on here cause was curious if anyone else was having issues.

This is something I’ve seen occasionally, but not recently. Yours is the only post I’ve seen lately about this so it’s not a wide spread problem unless you are the first one to post.

Maybe it’s just taking time for ANet to get the money, even though it cleared on your side.

Rimax.9054:

Has this happen to anyone before i always buy gems and decided to get a bit more this time and lone behold i don’t receive them but i get charged from Ncsoft..
Any A-net employee’s see this my ticket is 109052

I just bought $100 dollars worth of gem’s and samething no gem’s but i was charged. You’re not the only one

I feel ya i’ve just been waiting for a couple hours now hopefully they will sort us out soon =[

Ecstasy.2483:

Rimax.9054:

Has this happen to anyone before i always buy gems and decided to get a bit more this time and lone behold i don’t receive them but i get charged from Ncsoft..
Any A-net employee’s see this my ticket is 109052

I just bought $100 dollars worth of gem’s and samething no gem’s but i was charged. You’re not the only one

Also let me know if you end up receiving your gems and i will post any updates also

I’m headed to bed (I sleep during daylight hours because of my job) , but I imagine in 8 hours or so this’ll be all sorted out / fixed , I imagine ALOT of people are buying gem’s which caused our purchase errors considering the currency graph thing in game went up rather quickly in the last hour or two, tons of traffic = chaos even when cars are not involved, so no worries it’ll sort itself out soon

Gaile Gray.6029:

I believe the charge is pending and not complete, isn’t that correct?

In my case – I check my balance before and after I always attempt a purchase for my own records and I’m -$100 , so the transaction went through on my end , HOWEVER, when I pressed purchase there was a very long pause then a could not be completed error I was buying 50 dollars worth of gem’s , so I tried a second time , super long pause and could not be completed error again.

Checked my balance and -100 dollars , so maybe Gem’s got stuck in traffic?

(decided to wake up to check this to see if maybe a development happened) o.o

Yep, having the same issue. Just tried using 2 different cards (same cards I always use) to purchase more gems and it rejected both cards and said invalid, but the charges are showing up on the cards 3 separate times and no gems!

(I also experienced the very long pause after clicking purchase button)

Well i just talked to my bank and NCsoft is not releasing the money back too us until the 30th!!! that’s insane i’m beyond angry why can’t you guys just take the money and give the gems i wanted too buy or give the money back tommorow so i can purchase them this is crazy..if the transactions are pending why can’t you guys just take the money and give the gems. Now if there are any sales for the holidays or even black friday we get shafted. I’m sorry for ranting but this is INSANE. I’ve spent alot of money in this game but honestly this is really scaring me from ever buying gems again cause who wants to deal with there cash getting locked up like this.

Rimax.9054:

Well i just talked to my bank and NCsoft is not releasing the money back too us until the 30th!!! that’s insane i’m beyond angry why can’t you guys just take the money and give the gems i wanted too buy or give the money back tommorow so i can purchase them this is crazy..

mmm I think I’m a valid candidate to speak for how you feel atm , but I want to give a few words of wisdom, a lesson learned not even a full 24 hours ago for me – cool heads and calmness / patience will prevail , I know what you’re feeling right now BELIEVE ME but , hiccups happen when networks are being bombarded with orders, I used to work for a networking company I know what its like , that being said , before the end of the day we will most likely have our gems and be happy / merry , I just received an email that they are investigating which means someone is looking into this atm.

I sound like a broken record here but i’ll say it again for wisdoms sake: patience / cooler heads will prevail ^.-

It has only been 5 hours, just wait a little while they will get everything all sorted out. Also if you tried to process a charge back through your bank that most likely will take a while to process.

As for not releasing the money until the 30th, a standard turn around time is 3 business days for the funds to hit an account, and then if you take into account the US holiday this Thursday it will add in another day. So 4 days from now the money will hit the bank account at which point it would be eligible for a charge back.

I am sure they will help you out, errors do happen and the support team will do their best getting this all taken care of for you.

I understand i’m sorry if i sound like i’m going bananas. Honestly i have faith in ArenaNet.
Just hope we can get our gems before the holidays cause if they have any sales in the shop i can’t partake in them along with many others.

^ Thank you sounds good.

Sounds very good

I sure hope you did not attempt a charge back….that will NOT turn out well for your account status…..

On the bright side ^ i did not attempt that because Gray taught me the other day some patience lol <3 (")^.^ kitten paw salute lol <—-

tempted to login the game to see if gem’s have arrived but afraid it might mess up there process of fixing this >.< curosity… to preoccupy myself i’m watching cat vids on utube how silly is that ;p

Ya i’m waiting myself..lol

ugh I can’t keep my eyes open I should of been asleep 4 and a half hours ago lol , gonna lay down for a bit and hopefully wake up to pretty gems ^.^ or whenever my ipod makes that you’ve got mail beep / update if it wakes me that is ;o

Nope still have not received the gems. I want to clarify that i was charged the 50$ but have not received any of the gems i went to purchase. I really appreciate the help also honestly =]

Still have not received gems either
Support Ticket #109886

Woot! Just tried again, went through this time!

Thanks for staying on top of this and letting us know Gaile, much appreciated!

Gaile hate to bug you but is there any way someone from the payment support team could contact my bank i sent the info in an email. I was on the phone with my bank and they said if someone over there can call them then they will release the pending payment if not i have to wait until tuesday Dec 3 literally this what my bank said =[
I will be repurchasing the gems asap if all goes well thanks.

I’m having this problem now… purchased $10.00 woth of gems and no gems… new payment processing system = bleh

Just came through.. so 15ish min lag

Same problem at the moment, bought $30 worth of gems and havent got them, 1 and a half hours later

Thank you very much I will let you know

Still have not got my gems

Update; I have got 800 gems out of 2400, where the hell are my other gems!

Gaile Gray.6029:

gilymonster.7849:

Update; I have got 800 gems out of 2400, where the hell are my other gems!

Oh my gosh! Did you purchase in multiple transactions, or all at once? In any event, they should not take this long to arrive. I suggest you contact Support on the link at the top of this page. The team will review the account and make sure you get your gems.

(Just checking: Your mailbox is and was available for receipt of transactions, right? I’ve known of people who completely emptied the mailbox, even if it wasn’t full, and the gems then arrived. Might try that as you await direct assistance from Support.)

That’s really weird. I’ve never had gems arrive in the mail; they generally just show a little green “+800” floating over the balance for a second or so as it updates the number in the Gem Store window directly.

Does this mean that the gem delivery system is somehow linked to the mailbox, despite not using it?

I had about 10 mins gem lag the other day, but planned on making a large purchase soon – should I wait until the lag is addressed, if it hasn’t been by the time someone reads this?

Thanks!