Source of my Freezing Issue?

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

Hey! So everyday at random times, this game will freeze on me (permanently). The only way to stop it is to start task manager and force quit the game.

I do not have this issue on any other game(Modded Skyrim, Planetside 2, Vindictus).

I have gone to support and have tried every solution they have thrown at me but nothing has worked.

I was hoping that maybe someone else might have a solution.

Drivers are up to date and everything.

BTW, everything else runs fine when game freezes.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Does the task manager list GW2.EXE as (not responding)?
Have you checked the Applications event log for any errors associated with GW2.exe (and what does support say about those errors if present)?

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

Task Manager will list it as not responding.
Support had given me a ton of solutions to try for over a week but nothing had worked.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

we now need your system specs, driver versions, and maybe a DXdiag output.

Anything less and we are just p@ssing in the dark here.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

Okay
GeForce GTX 770
AMD FX 4130 Quad-Core
8GB RAM
driver version 335.23

I know that my cpu is not very good but I already addressed this in a different post I made. Sadly I was convinced by the store owner to get this instead of the I5 that I wanted.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Athena.8370

Athena.8370

hi ,I have the same problem when i login it fine but when i’m starting to play with any of my characters after 2 min the games starts to freeze , i recently got a new graphic card its: NIVDIA GeForce 9500 GT i did update my windows thats when the problem started.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

hi ,I have the same problem when i login it fine but when i’m starting to play with any of my characters after 2 min the games starts to freeze , i recently got a new graphic card its: NIVDIA GeForce 9500 GT i did update my windows thats when the problem started.

9500GT is not a new GPU. I really hope you didnt pay all that much for it.

But, anyhow, since you did replace the GPU did you uninstall your old drivers before installing the new drivers?

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Source of my Freezing Issue?

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

Okay
GeForce GTX 770
AMD FX 4130 Quad-Core
8GB RAM
driver version 335.23

I know that my cpu is not very good but I already addressed this in a different post I made. Sadly I was convinced by the store owner to get this instead of the I5 that I wanted.

Your HW is not a big deal when talking about a application lock.

Are you Overclocking, or running any Utilities like MSIAfterburner, CPU-Z, GPU-Z, HWinfo …ect while GW2 is running?

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

I tried it once but I was afraid of ruining it so I turned it off. I do not alter my things at all anymore.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

I tried it once but I was afraid of ruining it so I turned it off. I do not alter my things at all anymore.

if you OC and dont properly test you can throw out drivers and DLL files with system locks and such.

I currently have an issue with MSI Afterburner, if I load the app before I load GW2 it will hardlock my system. After I reinstalled my GPU drivers and reset afterburners settings my issue got resolved.

You might want to load gw2.exe with the -repair statement to make sure nothing is missing or damaged in the .dat file.

if that doesnt help, wipe and reset your drivers for your GPU.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

How do I wipe and reset my drivers? This issue started before I tried overclocking.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

Actually I can just google that.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

uninstall your drivers, Boot into safe mode and run a driver cleaner application, then reboot into normal mode and install your drivers. then reboot one more time.

that is the proper order to resetting your drivers.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

Okay thanks I will try that tonight.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Have you tried doing a repair on the GW2 DB file (I would be highly surprised if support did not have you do this already)?

I’ll ask again if the Event Log mentions the GW2.EXE program at all?

Also, wouldn’t hurt to reinstall DX9 as this DOES sound like a potential video issue.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

The event log says gw2 stopped interacting with windows and was closed.

Source of my Freezing Issue?

in Account & Technical Support

Posted by: Zavve.8205

Zavve.8205

It just froze twice in the last 5 minutes.