Sporadic Packet Loss issue

Sporadic Packet Loss issue

in Account & Technical Support

Posted by: RoRo.8270

RoRo.8270

I’ve been experiencing a lot of packet loss for the past couple months and it’s making this game and another game owned by ncsoft i play called wildstar unplayable when it occurs

Target Name: 64.25.34-201.ncsoft.com
IP: 64.25.34.201
Date/Time: 19/12/2014 4:32:34 PM to 19/12/2014 4:41:49 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 38 0 0.0 0 21 0 [192.168.0.1]
2 38 0 0.0 7 59 11 [7.11.162.237]
3 38 0 0.0 7 81 13 [209.148.245.221]
4 38 0 0.0 8 83 15 [69.63.248.173]
5 38 0 0.0 8 64 14 [69.63.248.181]
6 38 0 0.0 9 34 13 [24.156.144.117]
7 38 0 0.0 23 47 28 van58-9-229-138.dynamic.rogerstelecom.net [209.148.229.138]
8 38 0 0.0 26 48 30 [64.124.128.193]
9 38 3 7.9 117 145 122 0.xe-8-2-0.BR2.NYC4.ALTER.NET [204.255.168.25]
10 38 38 100.0 0 0 0 [-]
11 38 1 2.6 145 177 150 GigabitEthernet7-0-0.GW12.DFW9.ALTER.NET [152.63.97.98]
12 38 3 7.9 154 207 162 [65.205.119.210]
13 38 6 15.8 157 188 165 64.25.32-9.ncsoft.com [64.25.32.9]
14 38 2 5.3 154 195 158 64.25.32-26.ncsoft.com [64.25.32.26]
15 38 2 5.3 156 166 158 64.25.34-201.ncsoft.com [64.25.34.201]

http://i.imgur.com/gvql8hu.png

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(edited by RoRo.8270)