Startup Crash: ImgCalc.cpp(27)

Startup Crash: ImgCalc.cpp(27)

in Account & Technical Support

Posted by: Thorzilla.9124

Thorzilla.9124

Hi all. Anyone have any clue why I’m getting this crash on startup? My client worked fine just last night but today it stopped working for some reason. I find it weird since I haven’t installed a thing or moved any file. Can someone please help? How do I file a ticket? Here are the details:


—> Crash <—
Assertion: dims.x && dims.y
File: ..\..\..\Engine\Gr\Img\ImgCalc.cpp(27)
App: Gw2.exe
Pid: 7872
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 22224
When: 2013-08-17T19:35:11Z 2013-08-17T14:35:11-05:00
Uptime: 0 days 0:00:16
Flags: 0

—> System <—
Name: HÉCTOR
IpAddr: 192.168.0.3
Processors: 8 [GenuineIntel:6:10:9]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 9304MB/12240MB 76%
Paged: 13834MB/18384MB 75%
Virtual: 2359MB/ 4095MB 57%
Load: 23%
CommitTotal: 4550MB
CommitLimit: 18384MB
CommitPeak: 10871MB
SystemCache: 8611MB
HandleCount: 39243
ProcessCount: 108
ThreadCount: 1702

—> Process Memory <—
Private: 1531MB
WorkingSet: 722MB
PeakWorkingSet: 722MB
PageFaults: 244419

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:13

—> World State <—
<WorldState />

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.2.9200.16384 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×1c88 <—

—> Trace <—
Pc:007a124d Fr:3cd4fbf8 Rt:0070c578 Arg:00000000 06b7a970 00000031 06b7a968
Pc:0070c578 Fr:3cd4fc1c Rt:0070ebc6 Arg:00000002 00000000 00000000 00000000
Pc:0070ebc6 Fr:3cd4fc4c Rt:0070ef7a Arg:00000000 00000090 00000000 00000000
Pc:0070ef7a Fr:3cd4fc84 Rt:0070f14f Arg:00000000 00000002 00000090 00000000
Pc:0070f14f Fr:3cd4fcc4 Rt:0047b60e Arg:00000002 00000000 00000000 0530cd24
Pc:0047b60e Fr:3cd4fce4 Rt:0047b707 Arg:00000100 00000100 00000100 00000100
Pc:0047b707 Fr:3cd4fde8 Rt:00402233 Arg:3cd4fdfc 055120e0 0000000c 04d16140
Pc:00402233 Fr:3cd4fe04 Rt:004018f8 Arg:055120e0 00000000 00000000 00000001
Pc:004018f8 Fr:3cd4fe20 Rt:00401e02 Arg:3cd4febc 00401f4d 3cd4fdf4 3cd4fe70
Pc:00401e02 Fr:3cd4fe3c Rt:00b31cff Arg:0530db28 0530d700 00000001 00000002
Pc:00b31cff Fr:3cd4fe7c Rt:00b2e0ff Arg:0530d700 0530d754 055124a0 00000008
Pc:00b2e0ff Fr:3cd4fee8 Rt:00b2e459 Arg:eb6d23f8 00000001 011a011d 04b85f08
Pc:00b2e459 Fr:3cd4ff20 Rt:00b2e52f Arg:00000000 055114f0 006cafef 00000000
Pc:00b2e52f Fr:3cd4ff40 Rt:0093417d Arg:055114f0 eb6d23a0 00000000 04b85f08
Pc:0093417d Fr:3cd4ff78 Rt:00934225 Arg:00000000 3cd4ff90 766d8543 04b85f08
Pc:00934225 Fr:3cd4ff84 Rt:766d8543 Arg:04b85f08 3cd4ffd4 773eac69 04b85f08
Pc:766d8543 Fr:3cd4ff90 Rt:773eac69 Arg:04b85f08 bfa2bd58 00000000 00000000
Pc:773eac69 Fr:3cd4ffd4 Rt:773eac3c Arg:009341a3 04b85f08 ffffffff 77461d8e
Pc:773eac3c Fr:3cd4ffec Rt:00000000 Arg:009341a3 04b85f08 00000000 00000000

—> Thread registers <—
eax=3cd4f7b8 ebx=00000000 ecx=00000000 edx=00000048 esi=00000000 edi=00000000
eip=007a124d esp=3cd4fbd8 ebp=3cd4fbf8
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246

eax-32 3CD4F798 40224d00 006d0be5 00000000 3cd4f814
eax-16 3CD4F7A8 74a64b62 3cd4f814 74a64b32 3cd4f7b8
eax 0 3CD4F7B8 80000003 00000000 00000000 74a64b32
eax16 3CD4F7C8 00000002 00000002 05ccd680 000003ff
eax+32 3CD4F7D8 00000000 00000000 00001608 00000000
eax+48 3CD4F7E8 00000000 00000000 00000000 00000000

Startup Crash: ImgCalc.cpp(27)

in Account & Technical Support

Posted by: Thorzilla.9124

Thorzilla.9124

Sorry but it wouldn’t fit:


—> Code <—
007A122D cccccc56 8bf2833e 00578bf9 7406837e …V…>.W..t..~
007A123D 04007511 6a1bbaac 2e3c01b9 982e3c01 ..u.j….<….<.
007A124D e84efbf2 ff8b0fe8 5791f1ff 8b56048b .N……W….V..
007A125D 368bc8d3 ead3ee3b f277028b f283fe01 6……;.w……
007A126D 7305be01 0000008b cee83591 f1ff85c0 s………5…..
007A127D 74218d4e ff85ce74 1a8d48ff ba010000 t!.N…t..H…..

—> Stack <—
3CD4FBD8 007a1252 0000001b 00000000 06b7a99c R.z………….
3CD4FBE8 007a14dc 06b7a970 00000001 00000001 ..z.p………..
3CD4FBF8 3cd4fc1c 0070c578 00000000 06b7a970 …<x.p…..p…
3CD4FC08 00000031 06b7a968 00000090 3cd4fc34 1…h…….4..<
3CD4FC18 006c3457 3cd4fc4c 0070ebc6 00000002 W4l.L..<..p…..
3CD4FC28 00000000 00000000 00000000 00000000 …………….
3CD4FC38 00000031 00000005 00000001 06b7a970 1………..p…
3CD4FC48 00000031 3cd4fc84 0070ef7a 00000000 1……<z.p…..
3CD4FC58 00000090 00000000 00000000 00000001 …………….
3CD4FC68 00000000 00000001 00000031 00000005 ……..1…….
3CD4FC78 00000031 06b7a970 016ca03c 3cd4fcc4 1…p…<.l….<
3CD4FC88 0070f14f 00000000 00000002 00000090 O.p………….
3CD4FC98 00000000 00000000 00000001 00000000 …………….
3CD4FCA8 00000001 00000000 00000031 00000005 ……..1…….
3CD4FCB8 00000000 016c9ff0 00000004 3cd4fce4 ……l……..<
3CD4FCC8 0047b60e 00000002 00000000 00000000 ..G………….
3CD4FCD8 0530cd24 016c9ff0 00000004 3cd4fde8 $.0…l……..<
3CD4FCE8 0047b707 00000100 00000100 00000100 ..G………….
3CD4FCF8 00000100 0530cd24 01645ea8 0044606f ….$.0..^d.o`D.
3CD4FD08 0530cd20 0041413a 055124ac 055120e0 .0.:AA..$Q.. Q.
3CD4FD18 00000000 04fc80e8 04fc80d8 016cf50c …………..l.
3CD4FD28 3cd4fd40 006c3117 04fc80d8 04fc80d8 ..&lt;.1l......... 3CD4FD38 016cf50c 04fc80e0 3cd4fd54 006c31a7 ..l.....T..&lt;.1l. 3CD4FD48 04fc80d8 016cfd48 016cf7a8 0804fa50 ....H.l...l.P... 3CD4FD58 00000002 0179d560 3cd4fd7c 006c78e7 ....`.y.|..&lt;.xl. 3CD4FD68 016cfd48 00af8f6c 00000001 0867d768 H.l.l.......h.g. 3CD4FD78 0179d560 3cd4fd98 00b4507d 00b43f07 `.y....&lt;}P...?.. 3CD4FD88 00000004 0867d8ec 00000000 3cd4fdac ......g........&lt; 3CD4FD98 00b46340 00008104 00000004 056244f0 @c...........Db. 3CD4FDA8 ffffffff 3cd4fde0 00b36df1 00000004 .......&lt;.m...... 3CD4FDB8 00000000 00b36df9 056244f0 0530cd20 .....m...Db. .0. 3CD4FDC8 0732b990 00000032 0000000d 00000080 ..2.2........... 3CD4FDD8 008f36d6 056244f0 0530cd20 eb6d2130 .6...Db. .0.0!m. 3CD4FDE8 3cd4fe04 00402233 3cd4fdfc 055120e0 ...&lt;3"….<. Q.
3CD4FDF8 0000000c 04d16140 00000000 3cd4fe20 ….a...... ..&lt; 3CD4FE08 004018f8 055120e0 00000000 00000000 .... Q………
3CD4FE18 00000001 00000001 3cd4fe3c 00401e02 ……..<..<... 3CD4FE28 3cd4febc 00401f4d 3cd4fdf4 3cd4fe70 ...&lt;M.….<p..<
3CD4FE38 3cd4fdf4 3cd4fe7c 00b31cff 0530db28 …<|..<….(.0.
3CD4FE48 0530d700 00000001 00000002 00000002 ..0………….
3CD4FE58 00000008 3cd4fe78 0530db28 00000001 ….×..<(.0…..
3CD4FE68 0530da24 00000000 0530d758 0867d920 $.0…..X.0. .g.
3CD4FE78 00000000 3cd4fee8 00b2e0ff 0530d700 …….<……0.
3CD4FE88 0530d754 055124a0 00000008 3cd4febc T.0..$Q……..<
3CD4FE98 0530db28 00000001 04b85f08 773e439b (.0………C>w
3CD4FEA8 767a10c0 00000000 00000000 10c4dcbb ..zv…………
3CD4FEB8 0000000a 0000001a 00000000 7ffe0010 …………….
3CD4FEC8 00000001 7ffe0008 766d8e76 085ac0fb ……..v.mv..Z.
3CD4FED8 00000000 00002710 00000000 eb6d2230 …..’……0"m.
3CD4FEE8 3cd4ff20 00b2e459 eb6d23f8 00000001 ..<Y….#m…..
3CD4FEF8 011a011d 04b85f08 00000012 80000003 …..……….
3CD4FF08 3cd4fef0 3cd4f1e8 3cd4ff68 009342e0 …<…<h..<.B..
3CD4FF18 d6da2d50 00000000 3cd4ff40 00b2e52f P-……@..</…
3CD4FF28 00000000 055114f0 006cafef 00000000 ……Q…l…..
3CD4FF38 04b85f08 00000000 3cd4ff78 0093417d .......×..<}A..
3CD4FF48 055114f0 eb6d23a0 00000000 04b85f08 ..Q..#m……..
3CD4FF58 04b85f08 3cd4ff4c 3cd4ff4c 3cd4ffc4 ...L..<L..<…<
3CD4FF68 3cd4ffc4 009342e0 d6da00d8 00000000 …<.B……….
3CD4FF78 3cd4ff84 00934225 00000000 3cd4ff90 …<%B………<
3CD4FF88 766d8543 04b85f08 3cd4ffd4 773eac69 C.mv.…..<i.>w
3CD4FF98 04b85f08 bfa2bd58 00000000 00000000 ...X………..
3CD4FFA8 04b85f08 fff722ef fffff800 00000000 .…"……….
3CD4FFB8 00000000 3cd4ff9c 00000000 3cd4ffe4 …….<…….<
3CD4FFC8 774735f2 f44baa8c 00000000 3cd4ffec .5Gw..K……..<

Startup Crash: ImgCalc.cpp(27)

in Account & Technical Support

Posted by: Thorzilla.9124

Thorzilla.9124

Last part:
[spoiler]
—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0fd4
Version = 9.18.0013.2049
Description = NVIDIA GeForce GTX 660M
Compat = 0×00100000
VidMem = 4038 MB[/spoiler]

Startup Crash: ImgCalc.cpp(27)

in Account & Technical Support

Posted by: Thorzilla.9124

Thorzilla.9124

¿No? :’[
(15 characters)

Startup Crash: ImgCalc.cpp(27)

in Account & Technical Support

Posted by: Reborn.2934

Reborn.2934

the error code 0×80070716 in win 8 and win 7 associated with the backup service

i dont know how and why this service can create error to the client but …this is microsoft and things are weird always in a new windows os .

look how to disable the windows backup ( if you dont really want or ever use better disable it ) in this link http://www.kapilarya.com/fix-error-0x80070716-while-configuring-windows-7-file-recovery-in-windows-7-8

Startup Crash: ImgCalc.cpp(27)

in Account & Technical Support

Posted by: Thorzilla.9124

Thorzilla.9124

kitten it, thanks for the help but that didn’t do it. Still getting the same freeze and error :[

Startup Crash: ImgCalc.cpp(27)

in Account & Technical Support

Posted by: Reborn.2934

Reborn.2934

Thorzilla.9124:

kitten it, thanks for the help but that didn’t do it. Still getting the same freeze and error :[

is still there the option in win 8 to run the game with compatibility mode as win xp sp3 ?

right click on the shortcut of the game and in tab compatibility choose win xp sp3

Startup Crash: ImgCalc.cpp(27)

in Account & Technical Support

Posted by: Thorzilla.9124

Thorzilla.9124

OMG that did it! How can I kiss you online?

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