Still Need Help Incident: 120831-017533]

Still Need Help Incident: 120831-017533]

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Posted by: acealucard.9368

acealucard.9368

Ive seen Gale help others but not me what gives?

Incident: 120831-017533]

11 days

Still Need Help Incident: 120831-017533]

in Account & Technical Support

Posted by: acealucard.9368

acealucard.9368

guess Gayle still ignoring me for no reason?
this CS is awful i really want a refund guess i ll have to charge back

Still Need Help Incident: 120831-017533]

in Account & Technical Support

Posted by: Bedlam Dye Wig.7415

Bedlam Dye Wig.7415

yea.. a minimum 5 days to a week to hear anything back is crazy bad service…

furthermore.. the only “live support” offered is 5 hours a week. (from the parent company).. dunno how they expect to compete with the big boys with problem solving like that.

furthermore.. the only “live support” offered is 5 hours a week. (from the parent company).. dunno how they expect to compete with the big boys with problem solving like that.

Account hacked 9/6/2012
120906-009144

Still Need Help Incident: 120831-017533]

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

guess Gayle still ignoring me for no reason?
this CS is awful i really want a refund guess i ll have to charge back

You posted 30 minutes apart to complain about not getting a response? Have you seen the number of posts? It’s not possible for me to get into every thread on a 30minute timer.

Please don’t be impatient, I have added your issue to the list and it will be researched today.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Still Need Help Incident: 120831-017533]

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

yea.. a minimum 5 days to a week to hear anything back is crazy bad service…

furthermore.. the only “live support” offered is 5 hours a week. (from the parent company).. dunno how they expect to compete with the big boys with problem solving like that.

furthermore.. the only “live support” offered is 5 hours a week. (from the parent company).. dunno how they expect to compete with the big boys with problem solving like that.

You are completely wrong on this. Support works around the clock, every day of the year, including Christmas. Please don’t make statements like this — they do not contribute, they are wrong, and they insult to those who are working hard to help people.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Still Need Help Incident: 120831-017533]

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Posted by: acealucard.9368

acealucard.9368

11 days is rather long im sorry but thank you thats all i ask was some attention