Still need assistance: 120905-008337

Still need assistance: 120905-008337

in Account & Technical Support

Posted by: Xceptional.7985

Xceptional.7985

Hi,

It’s the 7th day of waiting for a response now.

I got permabanned on the 2nd of september.

Now I did get involved in an inappriopriate group chat (no racism, religious or politcal subjects nor personal attacks or linking to porn) shortly but the fact that it was a straightup permaban (account terminated last sunday) makes me think something else may have been at play as the punishment for a chat offense should not be this extreme.

Nearly all my hope was crushed by the termination.

Can you please shed some light on this?

Also, the reason should be a link to an explanation of why you were banned/had your account terminated.
Reason: 0 doesn’t explain anything.

Attachments:

Permabanned. please take a look at 120905-008337

Still need assistance: 120905-008337

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Hi,

It’s the 7th day of waiting for a response now.

I got permabanned on the 2nd of september.

Now I did get involved in an inappriopriate group chat (no racism, religious or politcal subjects nor personal attacks or linking to porn) shortly but the fact that it was a straightup permaban (account terminated last sunday) makes me think something else may have been at play as the punishment for a chat offense should not be this extreme.

Nearly all my hope was crushed by the termination.

Can you please shed some light on this?

Also, the reason should be a link to an explanation of why you were banned/had your account terminated.
Reason: 0 doesn’t explain anything.

Yep, that needs another look and it’s on the review list. Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Still need assistance: 120905-008337

in Account & Technical Support

Posted by: passion.5481

passion.5481

Hi,

It’s the 7th day of waiting for a response now.

I got permabanned on the 2nd of september.

Now I did get involved in an inappriopriate group chat (no racism, religious or politcal subjects nor personal attacks or linking to porn) shortly but the fact that it was a straightup permaban (account terminated last sunday) makes me think something else may have been at play as the punishment for a chat offense should not be this extreme.

Nearly all my hope was crushed by the termination.

Can you please shed some light on this?

Also, the reason should be a link to an explanation of why you were banned/had your account terminated.
Reason: 0 doesn’t explain anything.

Yep, that needs another look and it’s on the review list. Thank you.

What? Why? I’m also waiting 7 days and didn’t get any kind of response from you or your so called team?!

Hacked Account since 5th September
120905-004759
120905-008912 (prioritized)

Still need assistance: 120905-008337

in Account & Technical Support

Posted by: Xceptional.7985

Xceptional.7985

Hi,

It’s the 7th day of waiting for a response now.

I got permabanned on the 2nd of september.

Now I did get involved in an inappriopriate group chat (no racism, religious or politcal subjects nor personal attacks or linking to porn) shortly but the fact that it was a straightup permaban (account terminated last sunday) makes me think something else may have been at play as the punishment for a chat offense should not be this extreme.

Nearly all my hope was crushed by the termination.

Can you please shed some light on this?

Also, the reason should be a link to an explanation of why you were banned/had your account terminated.
Reason: 0 doesn’t explain anything.

Yep, that needs another look and it’s on the review list. Thank you.

Thank you very much Gaile,

Just out of curiosity… what does Reason 0 stand for?

Permabanned. please take a look at 120905-008337

Still need assistance: 120905-008337

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

What? Why? I’m also waiting 7 days and didn’t get any kind of response from you or your so called team?!

Why? Because I am human and I have not yet gotten to your post. It will be attended to and added to the list, since I see the ticket numbers in your sig. Please don’t be upset — we’re not ignoring anyone!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet