Still no Collectors Edition...
I applied a collectors edition serial code to my exsisting account. Got nothing for it. Can anyone help?
I’ve had in a ticket for 2 weeks and so far they haven’t helped me.
did you try ringing for help on the 5+ says ticket thread?
Character Slot avoided Riot.
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did you try ringing for help on the 5+ says ticket thread?
Thanks, quacthulhu — that’s exactly what I was going to say. Please do post if you’ve been waiting 5 days or more!
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I have been waiting for over 2 weeks. I would really like my collectors edition items! But I did go post in it.
I have had the same problem. Did you get a pre-purchase code from a retailer? From what I’ve worked out, a bunch of the Pre-Purchase codes actually gave you full game access. And since you can’t have multiple game keys on the same account, trying to add your Collector’s Edition code will do nothing.
Basically, support told me that I could either start a new account (With no way to transfer my level 80 warrior over) or buy an in game Digital Deluxe upgrade (With my own money).
I’m really annoyed about this. I paid for these items and I don’t see why I should fork out $25 to get what I’ve already paid for.
Hopefully this will be sorted out soon.
GaileGray, I submitted a post on the 5-day or older thread regarding this same issue (not getting my Digital Deluxe Edition items) with a ticket that was submitted on 8/25 and you told me post in the Collectors Edition Items thread. Now you are telling Gamer Bearded to post in the 5-day or older thread… Can you please tell me where I am supposed to post my problem to actually get it fixed?
(edited by Frupert.7240)
See I guess I updated to CE (of which I bought from gamestop) from the original gw2… at first it didn’t say i already added it to the account… now it says it already is added to my account. Either way I didn’t get my CE items and I have been waiting since the release to get them.
GaileGray, I submitted a post on the 5-day or older thread regarding this same issue (not getting my Digital Deluxe Edition items) with a ticket that was submitted on 8/25 and you told me post in the Collectors Edition Items thread. Now you are telling Gamer Bearded to post in the 5-day or older thread… Can you please tell me where I am supposed to post my problem to actually get it fixed?
Frupert, I guess I was hoping to cover both bases. A post in both thread would not be amiss. We are building a waiting list for item replacement and mostly that comes from the CE thread, but following up in the Tickets for Review thread is a way for me to track them personally. (If you wish. that is. It’s particularly help if you note that you posted in both threads!))
See I guess I updated to CE (of which I bought from gamestop) from the original gw2… at first it didn’t say i already added it to the account… now it says it already is added to my account. Either way I didn’t get my CE items and I have been waiting since the release to get them.
Did you have space in your mail account when you upgraded? That has been the problem for some — you have to have the slots for the items to be given. You can post in both thread, too, if you wish.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Even when I make a new character… it doesn’t give me the stuff that every character gets from CE… BUT IF SO…. where do I go to get all my items?
Plus I can’t even use my mistfire wolf and NO i did not upgrade through the gem store…. I bought the CE on gamestop and input it. but it says i already added it to the account. or something weird. idk… can you do anything for me? that’s my only question.