Still no response from support
How long ago did you put a ticket in for?
It has only been a day, and I know that others have been waiting longer…
Still, why are so many the target of random account suspensions?
There’s no way I breached the TOS or conduct.
This is the part where you tell me 5 days is a reasonable response time.
And it really isn’t. If they’re handing out suspensions so casually they should have a quicker way for legitimate users to get their account back.
When you log in it should give you a reason why your account was suspended. A generic reason anyway. What does it say.
“We have detected that your account may have been accessed by an unauthorized individual.”
I’ve only ever logged on from one IP. I DID NOT receive any authorization emails, so nobody has logged into my account.
Ok here is what you do. Can you still get to your account from
account.guildwars2.com
?
Yes, I’ve changed my password already if that’s what you’re suggesting.
Go to the security option on the left, it should show if anyone has logged in from another IP address.
Also change your email password, and make it unique from you GW2 password.
Finally, check your spam box for your email to make sure it didnt eat your authenticate email. (You did VALIDATE your email when you signed up btw right?)
I didn’t get a chance to validate my email, by the time I saw it the link had expired.
My password wasn’t phished. And I’m quite able to create unique passwords for accounts.
Your response assumes someone phished my email password and that my gw2 password is the same. Yet nobody has logged into my account.
I’m not sure if this thread helped but support has responded!
Woot.