Stranger knows my email+password

Stranger knows my email+password

in Account & Technical Support

Posted by: Renegade Assassin.2387

Renegade Assassin.2387

I’ve tried to change my password from the main client by clicking “Forgot your password?” but I don’t have the serial code. I bought the game offf Amazon.ca and it came with disks and a manual. I’ve looked through the box that

the disks are in and tried every line of numbers in there…nothing works.

I live in a rental house with 4 other tenants and we share a computer that is stationed in the living room. One of them knows my email and password and has been accessing my account. I tried to login and it says I’m suspended for 71 hours? I want to change my email and password before the suspension is up. I’ve changed my email passwords and alternate email passwords.

Could I change my email and password to something else?

Thanks for reading. Reply asap.

Stranger knows my email+password

in Account & Technical Support

Posted by: Lafiel.9372

Lafiel.9372

You don’t need a serial code to change passwords? Just go to my account>security>type old password>make new password?

Stranger knows my email+password

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If Lafiel’s suggestion doesn’t work, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet