Stranger knows my email+password
You don’t need a serial code to change passwords? Just go to my account>security>type old password>make new password?
ArenaNet Communications Manager
If Lafiel’s suggestion doesn’t work, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet