Stuck on loading screen

Stuck on loading screen

in Account & Technical Support

Posted by: Jason.5846

Jason.5846

Hi there,

I just bought and installed the game and I have an issue entering the game. After the first time creating my character and logging in once I got disconnected after about 5 mins and ever since whenever I try to enter the game world I get stuck on the loading screen for ages before getting an error and disconnected from the server.

Any help would be greatly appreciated.

Stuck on loading screen

in Account & Technical Support

Posted by: Jason.5846

Jason.5846

This is the Game Advisor file before any tech support asks for it. Just updated my wireless driver as well as graphic card drivers so Im positive its nothing to do with those.

I had the same problem with Diablo 3 where I would get stuck on the loading screen but blizzard had a fix for me by deleting some ProgramData files which I have no idea if GW2 has.

Stuck on loading screen

in Account & Technical Support

Posted by: Teknobug.3782

Teknobug.3782

I was in Eternal Borderlands last night trying to take one of the keeps, then I picked a waypoint to hop to and ended up stuck in the loading screen, I had to alt+F4 and load the game up again and ended up back in the zone I was in outside of WvW.

Yak’s Bend WvWvW’er [Mount Phoenix Imperials]
Intel i7 3770K @ 4.5GHz | 8GB G.Skill DDR3 1600 ram | Gigabyte R9 280X 3GB (14.2)
Win 8 Pro 64bit

Stuck on loading screen

in Account & Technical Support

Posted by: Jason.5846

Jason.5846

I was in Eternal Borderlands last night trying to take one of the keeps, then I picked a waypoint to hop to and ended up stuck in the loading screen, I had to alt+F4 and load the game up again and ended up back in the zone I was in outside of WvW.

I dont think you understand my problem… I am not in WvW or anything… im just trying to get into the game world… I cant even get in the normal game world

Alt+F4 and restarting the game countless times has done nothing to change things… im still stuck on loading screen every time i try to enter the game world

Stuck on loading screen

in Account & Technical Support

Posted by: Jason.5846

Jason.5846

Anyone got the same problem or a fix for this?

Stuck on loading screen

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi there,

… before getting an error and disconnected from the server.

Any help would be greatly appreciated.

Which error message appears ?

As a first step, visiting this page Here could provide you help about this issue.

Stuck on loading screen

in Account & Technical Support

Posted by: Jason.5846

Jason.5846

Hi there thanks for the response.

The error I’m getting is:

“Error Code 7 x x x x”

“The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again.”