Support Arenanet - Little Problem with refund

Support Arenanet - Little Problem with refund

in Account & Technical Support

Posted by: messiah.6158

messiah.6158

I’ve send 3 tikets for flamekissed armor refund. Now arenanet have sent me gems for solve my problem.
That’s ok but the problem is that arenanet have sent me for 3 times gems for solve my problem. Well, i don’t want to abuse support system and i don’t want that my account will been banned for some problem.

I’ve 1875 gems on my account, it’s possible return gems to arenanet?

Iki Messiah -Mesmer- Commander -ASFP General Commander [Piken Square]

Support Arenanet - Little Problem with refund

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

Hi,

First of all kudo’s for being this honest. If I was support I would reward this kind of honesty with a short note that you can keep the gems, and to enjoy.

Second of all, please don’t start multiple tickets. It means extra work for support and will delay your answer!

Last of all, I advice you to update the first ticket you started. Include the other ticket numbers and explain that they gave you back too much gems.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Support Arenanet - Little Problem with refund

in Account & Technical Support

Posted by: messiah.6158

messiah.6158

yes you ve right. I’ve wrong to send 3 tikets. but i don’t wanna steal gems to arenanet..

Iki Messiah -Mesmer- Commander -ASFP General Commander [Piken Square]

Support Arenanet - Little Problem with refund

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

yes you ve right. I’ve wrong to send 3 tikets. but i don’t wanna steal gems to arenanet..

Just saying it cause it is a major issue
So that others ar enot going to think you get rewarded to do so :P

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Support Arenanet - Little Problem with refund

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

The Support Team needs to fix this ASAP, or you’ll be seeing players send multiple tickets in to try and game the system.

In GW2, Trading Post plays you!

Support Arenanet - Little Problem with refund

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We reviewed this and it was our error. Please keep the gems with our compliments and thank you sincerely for the report!

(This has been addressed and should not be happening in the future. If someone tries to “pull a fast one” by submitting multiple tickets, all s/he will be doing is slowing down the system for everyone. There is a policy for dealing with someone who tries to scam CS or who submits pointless tickets, so just don’t do it and all will be well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)