Guild Wars 2

So, I’ve been trying to enquire about something over support and encountered an issue (being that the person I’m in contact with can’t read)

I gave my DOB as requested but I got told it was wrong. When I checked what I sent, it was correct, however this isn’t the issue.

The issue was that the email I received (and yes, it was a legitimate email) was so poorly written I had trouble understanding what they were saying. This is extremely poor on Anet and NCSoft’s behalf. I expect if I send in a support query I’m going to be having it dealt with by someone who isn’t either 5 years old or still learning English.

Email is attached.

Also, for Anet staff who don’t believe me, my ticket is: [Incident: 130601-002414]?

Check it out for yourself. This person shouldn’t be dealing with English customers till they can form a proper sentence. I don’t mean to sound racist or rude, but let’s be honest here, this is extremely poor customer support.

Well at least you got help and he explained the problem, and give you a potential solution…

I know it is always nice to be responded to with perfect grammar, etc., but since Support must assist those of many languages, maybe they thought you would prefer to be helped more quickly, rather than wait for someone who speaks the language as a native. Just a thought. =)

hoegarden, I didn’t. I’m being put through the “please put in your details 5 times over till we actually check it correctly”

Inculpatus, you make a point, but there is a line. That was absolutely atrocious. If you’re going to employ people to respond to English speaking customers, at least make sure their English passable. That’s not passable. I don’t expect it to be perfect but come on, that email looks borderline spam-mail (which I assure you, it wasn’t)

Also, asking for my date of birth AGAIN even though it was correct the first time is just silly.

Was this to do with your NCSoft account? If not you should have gone through gw2 support.

NCSOFT is a South Korean company. If that email was written by a native Korean speaker then it’s pretty good English.

At least he didn’t offer you the red pill.