Guild Wars 2

Ticket #120902-005108

Hello Support Team,

Ever since 9/2/12, I have had a ticket open regarding my serial code issues (accidently made a new account insted of adding the retail code to my prepurchase account) and assumed it was on the final step of being escalated to another team for a reissue.

Ever since 9/11/12 when I got the response it was being escalated, my support ticket was "waiting’. I don’t know whether or not they required me to respond but nothing was asked in the ticket, it was simply notifying me.

Today I just checked my support account again, and to my shock, it wasn’t “waiting”, it was “closed”. I did not receive any correspondence or notification in my email or support account that my ticket was closed, nor why. I just immediately wrote a quick response saying “Please do not close this ticket, issue is not resolved yet”, which changed the status back to “updated”.

I really hope this does not mean I have to go through the WHOLE process again because its extremely frustrating that I haven’t been able to play on my main account for nearly 2 weeks now. Does this mean I have to be resent backwards in the queue simply for not responding to a notification email?

Thanks again!

Hi Gaile, is there any update yet?