Guild Wars 2

Hi wonder if anyone could help me?

I submitted a ticket to support yesterday – went to check on the progress today and it said my support system setup was there but not completed. Ive now completed it but now theres no ticket showing up in my history.

My question is will the one i submitted yesterday eventually get linked to the support account?? (Based on the fact that you submit along with your email and username/4 digit code) or will yesterdays ticket have wandered off into the Aether never to be seen again??

I dont want to submit a new one if the original is still ok.

Have they sent you a return email? You should get one within the first 24 hours after sending off a ticket after you completed the support system setup. If you’ve gotten an email it should be fine, if not then wait a bit longer. I wouldn’t worry about it till after 2 days.

No not had a return email yet – its about 2 days since I logged the initial (intermittant) issue.

Sometimes they go to spam folders and other folders like that. Did you check all those?

If you did and you still can’t find your email, then I guess make another. They don’t like duplicate tickets so be sure to mention this and maybe they can resend the original email if they got the first ticket.

Urrgh spam mail checked. Sadly nothing there either.

Ironically since my last post I had the issue again (though seemed to be worse this time and caused the game to fatally crash – therefore sending an error report to ANet anyway)

Due to the above I will wait another day and see if anything comes of it before raising another ticket.

Thanks for your help though : )

Just crashed out again – ive written an essay in the further info section of the crash report and said about the original ticket so fingers crossed.

This is getting really annoying now – loosing about 30 mins to and hour every night just trying to get into LA to log onto my main character.

Ok really sorry to keep banging on about this but im getting a little confused/worried.

Still having issues with crashes/log outs. Original support ticket was for some reason not showing up against my account in the “My stuff” area. Ive just tried to log into it to see if theres any linking or reply and today it wont even let me log in to my support area.

Its been 3 days since my original ticket. No email, nothing linking to the account and now cant get in.

Could someone please help?? Im starting to worry that theres a bigger problem happening here.

Will do that then – unfortunately i dont know how to get the original 12 digit ticket number (as its not showing up in tracking and i stupidly didnt think to write it down).

I shall just have to be ultra apologetic – thanks for the response Gaile