Support ticket turn around time?

Support ticket turn around time?

in Account & Technical Support

Posted by: Dosh.3751

Dosh.3751

Is 2 weeks and counting a normal turn around time for a support ticket? Perhaps a shawshank method should be used and a ticket should be opened every week or with every crash?

Opened a ticket two weeks ago about crashing BSOD with the “no bone with that name” issue and still haven’t heard back. Whats the best way to get support?

(edited by Dosh.3751)

Support ticket turn around time?

in Account & Technical Support

Posted by: BigTone.4358

BigTone.4358

I got a return in 5 hours last night – but no reply in the last 12.

it was a cut and paste though. Now I have asked a further question – things have gone a little quiet… I only joined yesterday. I can’t even get the game to install to 1%…

Being uncharacteristically nice since GW2