Survey for 400gems? Never received them...

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: Zaydq.5246

Zaydq.5246

Hey Anet,

I did a survey sent out by surveymonkey regarding Edge of the Mists and I filled it out. It was fairly basic, not asking anything regarding my account logins. I did it upon seeing that an Anet employee confirmed it’s legitimacy.

Now, I’m wondering where the gift is? I’m not really in much of a rush for it, but I’m used to everything happening instantaneous in this day and age and I’m curious as to whether or not i was skipped.

Thanks

EDIT: Email rhetoric!

Sent by: noreply@guildwars2.com via surveymonkey.com (member@surveymonkey.com)

Thank you for playing Guild Wars 2.

We are conducting a survey regarding our latest release, Edge of the Mists and your responses will help guide future Living World Releases. Upon completion, please enter your email address to receive 400 free gems for your participation.

This link is uniquely tied to this survey and your email address. Please do not forward this message.

  • Thanks for your participation!

The Guild Wars 2 Team



Edited by moderator. Please don’t post sensible information on the forums

(edited by Moderator)

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: HardBaller.2659

HardBaller.2659

Hey Zaydq. i had the same email and was wondering exactly the same so i started asking some questions. I copied it below and hope it helps you a bit mate:
———————————————————————————————————————————————————————

Hello —-,

Thank you for contacting the Guild Wars 2 Support Team.

Gem awards for those participating in a recent survey will be delivered the week of March 3rd. If you do not receive gems by March 7, 2014 and feel that you qualify please submit a support ticket at that time.

See you at Tyria!

Regards,

GM —-———-
Guild Wars 2 Support Team
http://support.guildwars2.com/

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

At least you are lucky to be able to participate to that survey…
I just hope that the targeted group who got the email aren’t the ones who bought gems on a regular basis xD

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: HardBaller.2659

HardBaller.2659

Nah i don’t think so hoegarden. I myself only bought gems once since launch tbh. I did buy for about 100 bucks of gems in the past week though but that was long after the survey.

Who knows who they’ll invite next time. Might be you.

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Thanks for asking about this. I don’t know the answer, but I’ll see if I can find out for you guys!

And yes, the survey could be repeated in the future, so others may be eligible at that time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Update: The team responsible for this particular initiative anticipates that the e-mails about the gem distribution should be sent Friday.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: HardBaller.2659

HardBaller.2659

Gaile you might hear it a lot already but.. you really are awesome. I think you are the most active and involved CM i’ve ever come across on a game’s forum. So yeah i just had to suck up a bit here haha :p

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: Zaydq.5246

Zaydq.5246

Thanks Gaile + Hardballer for the responses. Glad to see i didn’t have to open a ticket up for a gift.

and yes, Gaile you are quite involved… love it.

Now I regret arguing with you in GW1 in Kamadan about 6-7 years ago .

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: ThiBash.5634

ThiBash.5634

If possible, I’d like to take surveys on the game too. Not for the gems (Anet can keep those), just to be part of the group that is allowed to give their opinions on the game.

If you can read this then it is proof that ArenaNet’s moderators just, kind and fair.

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: OptimusPrime.4102

OptimusPrime.4102

Did anybody actually receive the 400 gems? I still haven’t received them… Who should I send an email too?

Survey for 400gems? Never received them...

in Account & Technical Support

Posted by: OptimusPrime.4102

OptimusPrime.4102

Nevemind I totally recieved mine. I was looking at all the other threads and realized that I wasn’t getting the email from Guild Wars either. Went to Junk in my Yahoo account.