Guild Wars 2

My account was hacked. Sent in a ticket, it has been fixed twice. Every time I reset my password and go to log in I get the same error.

45:6:3:2114

It states that my account was accessed by an unauthorized user. On the website in my account under security, it shows my IP, from my state. This shouldn’t be suspending me when I try to log in.

I#: 120910-008232

It’s very hard to get to the bottom of this with just emails that are very standard 2-3 days or longer apart. I’m getting really frustrated, this is the second time my account should have been fixed. There appears to be something wrong on your end, or if there isn’t, I need more information on how to fix it on my end. But nothing comes to mind at the moment.

I’m having the same issue… any luck?

So you got the authentication mail? and allowed the acces?, try different browser to allow the acces or if you are using noscript allow the page from it first.

im having the same problem and im really about to walk away from this game. this is the worst customer service ive ever experienced.

i logged in to my account, from a friends house, and my account was locked for that.

i put in a ticket. 3 days later im told nothing can be done unless i include my serial code. why doesnt it say “serial code required” in the error code i got so i would know that and not have to wait an additional 2 days to get help.

im finally given a link to change my password. i do so successfully. BUT.. guess what.. my account is still locked under the same error code!

45:6:3:2114

so i reply again only to wait another 2 days to get a ridiculous form letter about how scary it can be to have an account hacked! Common! was my reply even read?

This is pushing me beyond a reasonable calm. if this were any other product i would have already marched into the store to get my money back.