Suspended account - unacceptable name

Suspended account - unacceptable name

in Account & Technical Support

Posted by: Nicholas.9130

Nicholas.9130

Hi
I need some clarification on the above issue. I have browsed through the previous threads which other user have posted that are similar to my case. What I have understood was that they are able to rename the character which seem offensive shortly after the banned. If repeated offence then they are given 3 days suspension. But to what I know, this is my first time having this “unacceptable name” popped up. And it have stated 3 days then I’m able to access to my account. I have submitted my ticket yesterday. And I really wants to know when can my account be reinstate. As i’m still puzzled of which character seem offensive. Hope I can get some answer from here. Thanks.

By the way, my tickets ref no. is 130915-001614

Suspended account - unacceptable name

in Account & Technical Support

Posted by: bluestocking.6148

bluestocking.6148

You are correct, you’re not supposed to get suspended for the first naming offense. I’m guessing based on your post, that English is not your first language? So I can see how you might have made an error.

You could try logging into each character, even before the 3 days is up, and see if it asks you to rename one of them, but if you’re not a native English speaker I’d suggest just waiting for a reply to the ticket, since you may need the help to choose something that’s clear.

I am destruction itself. I also bake cookies.

Suspended account - unacceptable name

in Account & Technical Support

Posted by: Nicholas.9130

Nicholas.9130

Hi
Thanks for the reply. Right now, I can’t even login to my account at all. After I have keyed in my password, the notification will pop up. As for naming my characters, I chose those feminine names as mostly my characters are female. So even English is not my main, I believe that it won’t cause any issue to that.

Suspended account - unacceptable name

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

you posted your ticket yesterday. It is very well possible they made a mistake, but unfortunately you need to wait till it is your turn in the queue.

I’m pretty sure everything will be cleared that way.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Suspended account - unacceptable name

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Because it helps other players if I make things clear in these situations, I’m going to do so here:

  • This thread was posted a few hours after a ticket was submitted, therefore not allowing the team to sort out the issue through the ticket. As we ask on a daily basis, please do not submit a ticket and immediately post on the forums.
  • No forum member can tell you what name was deemed offensive; that is something you will learn only through discussions with an agent or, after three days, by posting in the Tickets for Review Thread in which case I may be able to enlighten you. But again, that’s after three days, not immediately.
  • And in your case, you should not have been blocked at all; the name was not offensive. Further, you should not have been suspended for a first-time offense.
  • Everything was corrected and you’re good to go now, with apologies for the error.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet