Suspended account - unacceptable name
You are correct, you’re not supposed to get suspended for the first naming offense. I’m guessing based on your post, that English is not your first language? So I can see how you might have made an error.
You could try logging into each character, even before the 3 days is up, and see if it asks you to rename one of them, but if you’re not a native English speaker I’d suggest just waiting for a reply to the ticket, since you may need the help to choose something that’s clear.
Hi
Thanks for the reply. Right now, I can’t even login to my account at all. After I have keyed in my password, the notification will pop up. As for naming my characters, I chose those feminine names as mostly my characters are female. So even English is not my main, I believe that it won’t cause any issue to that.
Suspended account - unacceptable name
in Account & Technical Support
Posted by: mercury ranique.2170
you posted your ticket yesterday. It is very well possible they made a mistake, but unfortunately you need to wait till it is your turn in the queue.
I’m pretty sure everything will be cleared that way.
Arise, opressed of Tyria!
ArenaNet Communications Manager
Because it helps other players if I make things clear in these situations, I’m going to do so here:
- This thread was posted a few hours after a ticket was submitted, therefore not allowing the team to sort out the issue through the ticket. As we ask on a daily basis, please do not submit a ticket and immediately post on the forums.
- No forum member can tell you what name was deemed offensive; that is something you will learn only through discussions with an agent or, after three days, by posting in the Tickets for Review Thread in which case I may be able to enlighten you. But again, that’s after three days, not immediately.
- And in your case, you should not have been blocked at all; the name was not offensive. Further, you should not have been suspended for a first-time offense.
- Everything was corrected and you’re good to go now, with apologies for the error.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet