Guild Wars 2

I bought my brother GW2 yesterday and he has been playing, he recently just hit level 20 and then out of no where he is suspended. We have no idea why this happen, he has barely even got to play the game yet.

Please Help

Did you buy it from the official page?

Your brother, and only your brother, will need to contact the CS Team and discuss the issue with them.

Top/Bottom of Page – Support – Submit a Request

Make sure to read all the articles found at the site about Account Security, as well.

Good luck.

Is he ACTUALLY suspended, or did someone or something tell him he was going to be suspended?

Lots of scams involve telling someone they are going to be suspended and then asking them for personal info so that they can steal the account. If he is truly suspended then he will be unable to log into the game.

Suspensions aren’t generally handed out that fast, so either:

mtpelion.4562:

Is he ACTUALLY suspended, or did someone or something tell him he was going to be suspended?

lordkrall.7241:

Did you buy it from the official page?

If you purchased it legitimately however, the payment likely failed, thus automatically banning the account.

If by chance he did something stupid in front of a game master however, I suppose he could have been immediately banned. Temporary suspensions are 72 hours.

he is actually suspended. He can not access the game.

Did you buy it from the official page?

I myself paid for the game and it shows on my bank statement that it was successful, however I did purchase the game through G2A.com

I did purchase the game through G2A.com

That is most likely the issue then.
G2A have been having trouble for some time now with selling stolen keys and as such the accounts using those keys gets suspended.