Guild Wars 2

This seems to be an ongoing issue for this game. I get home from work, decide I want to buy some festival items only to have the system refuse me because it appears to lock my account down after I’ve used a certain number of pre-paid cards.
I only have a week off work. Pre-paid cards that work online in US dollars are not easy to come by here. By the time the card is bought and activated I typically have no more than 48 hours to argue with your support to fix it.
Honestly frustrating right now doesn’t cover it.

Doesn’t sound very user-friendly.

First off all, there is a pretty good overall thread bout this allready. I understand your frustration, but there isn’t need to make another thread.

The decission to do things this way has two reasons.
The first reason is assurance for arenanet they will get the money.
The second reason is assurance for you that your credit card isn’t mis-used.

I know these measures are frustratating and I understand there is a fierce debate going on internally at Arenanet. Besides letting your frustration know i nthe right thread you can off course always use the ultimate power you have as a customer. Thuat is to not buy from the shop that obvious dont really want your money.

Mercury, if the thread you are refering to is the gem store thread – these issues have been buried and forgotten by the posts from people who have successfully purchased gems but not received other items they have purchased. I should know, I’ve been posting about this issue since beta.

There are a few issues at play here first off is Anet’s descision not to accept my normal credit card due to what is an archaeic anti-fraud measure utilised by NCSoft. Their reasoning is because I’ve used that card for my GW 1 account, and my Aion account, and purchased Aion for my sister through the online NCSoft store utilising that card number my attempts to use the card on my GW 2 account (which is tied to that very same GW1 account I can use the card on) sets off their fraud measures.

The second issue here is the inability to buy gem cards in my country. It’s physically not possible. My only option is pre-paid credit cards of which finding one which will work on international websites is not easy and the stores which do sell them have operating hours more restrictive than normal business hours.

The third issue here is the temporary content in the gem store. Like many gamers I work for a living but that work takes me away from home for three weeks every month. I have no ability to buy items for my account by a phone app or a web page. So I have one week in which to attempt to get this to work, and I have to hope that the temporary content is around for a minimum of four weeks to make that happen.

At the end of the day Anet is a business. Being silent while voting with the wallet does not help them to improve the service. Anet often seem to forget that countries outside of the US do not always have access to items like gem cards or additional payment methods – and I am still shaky on the legalities of whether or not my sister in the US can buy a gem card for me (outside the US) while I use the code on it.

So to summerise old restrictive fraud techniques coupled with limited time items which are in my world very limited time and no option to buy via the web or by a phone app while having access to fewer payment methods than other customers causes me headaches. Fixing any item above would greatly improve my experience.

Maybe your sister can use the new gift option to get you what you want, and you can repay her…or something.