Temporary Account Suspension questions.

Temporary Account Suspension questions.

in Account & Technical Support

Posted by: HenleyLegoMan.4987

HenleyLegoMan.4987

Good evening,

Earlier this evening I found out my account had been temporarily suspended for 72 hrs. Now I am pretty sure I know what the inappropriate language was that I used and for that I hold my hands up. ( using a one word name and/or possibly repeating a comment used by another player).

My concern though is that while I am almost 100% sure that I was reported by another player, were the chat logs checked? And if so it should be clear that:

1. I did not start the name calling, I was called ladyboy and d**k by one player which prompted my response (rather be a d**k than a t**t).

2. I was set upon by 2 players for merely saying that players should wait for everyone to arrive at Spider Champion in Queensdale so that all players in the champion train had a fair chance to get rewards too.

3. One of the said players accused me of trying to tell people what and when they could kill, when this is so far from the truth as since I started playing the game, many in queensdale (Fissure of Woe server) enjoy following an order to the champion farm. the reason many players ask (not just me) others to wait at spider is because it is the weakest champion and takes less than 20 seconds to kill, so nearly everyone likes the train to wait.

4. One of my comments was in direct response and used the exact wording and language that one of the 2 players used against me.

Now I fully understand that myself or others cannot determine what other players do, especially when it comes to starting on people for the totally wrong reason and nor do we try to tell players what to do. The 2 players who starting giving me grief are not players that many of the regulars recognised and they did in fact ruin a lot of peoples enjoyment of the game for a period following their arrival.

I was not happy at being picked on, but felt better when a new player I had helped previously messaged me to say how grateful he was for my help the previous evening.

My most important question is:

If Anet checked the chat logs from when I was reported or when Anet checked logs and I was flagged, then surely the other player was flagged/checked too yes? If my language was inappropriate then surely so was the other players?

Was this other players account suspended too? I can provide the players name for you if you wish. But if I am suspended for my language then I do expect Anet to administer the same punishment to them also.

This happened between 1pm and 3pm today (3rd October 2013) United Kingdom time.

Like I said earlier I fully accept my own suspension but want to be sure the same rules applied to them as well.

Thank you for your time. And I look forward to your reply.

Kind regards,

Ade.

There has never been a good war, or a bad peace.

Temporary Account Suspension questions.

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Posted by: JustTrogdor.7892

JustTrogdor.7892

Chat logs are reviewed before suspensions. They probably won’t tell you about the other player but if they violated the language policy they are probably on a 72 hour vacation as well. Spiders, boars, who gets to do what, when and where, or who thought you were nice really isn’t the issue here. The issue is that Anet determined you violated the language policy and suspended you. It really doesn’t matter who is waiting on a spider and who isn’t the language policy extends to all aspects of the game in all situations.

The Burninator

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Posted by: Astral Projections.7320

Astral Projections.7320

If someone says something to you, you don’t need to respond in such a way that you breach TOS. You report and then block. If you do respond to comments you don’t use language that gets you in trouble. That’s all it takes to never be suspended.

The champ farm is irrelevant.

Temporary Account Suspension questions.

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Posted by: HenleyLegoMan.4987

HenleyLegoMan.4987

Fair comments JustTrogdor, appreciate the reply. I’d like to think Anet could tell me about the other player, else how do I know the system is fair and equal? If I was indeed reported, does the player reporting find out what happens to the reported player? I think I read somewhere that they do.

I wouldn’t want to start thinking they hadn’t punished the other player, id rather not have to report the other player for their inappropriate language. That would be a messy way for equal justice lol.

But let’s see what Anet come back with, obviously I will watch my language in the future for sure and just ignore any other comments made towards me, be the bigger man as such.

There has never been a good war, or a bad peace.

Temporary Account Suspension questions.

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Posted by: HenleyLegoMan.4987

HenleyLegoMan.4987

Yes Astral you are correct also regarding my post, yes the champ farm is irrelevant, I wrote it because of the context in which the situation arose. Inappropriate language is the issue, I used it and got suspended, fully accepted and not after it being rescinded.

Just be nice to know that they were suspended also, else what is the point if the system is not fair.

There has never been a good war, or a bad peace.

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Posted by: JustTrogdor.7892

JustTrogdor.7892

Anet does not provide information to the person that reported a violation as to the outcome. The player you exchanged words with would have to be reported as well. It may not have been the person you exchanged these words with that reported you but a different player that saw the exchange in chat. Either way just because someone else engaged in verbal abuse doesn’t make it okay to retaliate with your own.

I think you are aware of this and you simply want to know if the other player got his punishment as well. I don’t believe that information will be made available to you. My method to deal with verbal abuse that is 100% guaranteed I won’t get in any trouble is to report them then block them. What ever happens to them after that i don’t care and I’ll never have to read anymore garbage they spew in chat again. Fail safe.

The Burninator

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Posted by: Metheglin.6517

Metheglin.6517

I was logged on at the time, those players have been constantly goading people over the past couple of weeks. They seem to delight in getting people to bite.

Even though they are extremely annoying the best thing to do is not bite back at them, that’s what they want you to do.

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Posted by: HenleyLegoMan.4987

HenleyLegoMan.4987

Yes you are both right I am aware that I should not have responded as I did, I’m just not a fan of being set upon for no valid reason, causes my defense mechanism to get twitchy lol.

I will make sure I use nothing other than the Queen’s English in the future and upon my return will report the player concerned.

Maybe I should have been a bit more savvy and realised a player named Claude balles (Clawed balls) had the potential to be like that lol ;-)

Thank you Metheglin for posting also, even though I was in the wrong at least I know other people saw them

There has never been a good war, or a bad peace.

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Posted by: Astral Projections.7320

Astral Projections.7320

Yes you are both right I am aware that I should not have responded as I did, I’m just not a fan of being set upon for no valid reason, causes my defense mechanism to get twitchy lol.

I will make sure I use nothing other than the Queen’s English in the future and upon my return will report the player concerned.

Maybe I should have been a bit more savvy and realised a player named Claude balles (Clawed balls) had the potential to be like that lol ;-)

Thank you Metheglin for posting also, even though I was in the wrong at least I know other people saw them

Ummm. You know you can report that name and he will have to change it. ^^

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Posted by: HenleyLegoMan.4987

HenleyLegoMan.4987

double whammy it may be then ^^ 2 reports for the price of one, almost as good as trading gold for gems

There has never been a good war, or a bad peace.

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

~snip~

My concern though is that while I am almost 100% sure that I was reported by another player, were the chat logs checked?

Yes, you can have confidence that the chat logs were reviewed. Not only were they reviewed, they are saved onto account notes so that I easily could find them. Which I did.

You insulted someone. You directed the comment towards a person by name. And you used several offensive words in your comments.

No amount of reports for something that didn’t happen will result in action on an account. No amount of private contrivance to “get a player banned” will result in a termination. Reports are the core of our ability to suspend or terminate accounts, with cause, but cause must be and always will be found. Reports do not equal action. Bad behavior equals action.

And if we make an error, we will reverse it, but in this case, as you agree, no error was made and the suspension was entirely appropriate.

If you reported the players who were involved in this incident, I am confident they, too, would have been actioned. The name is being reviewed even as I write.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)