Guild Wars 2

Yesterday my account was terminated without warning in the middle of a champion fight, the accusation was stated as botting. I opened a ticket and to give tech support their dues the issue was resolved within 12 hours. My account is now up and running again but the reason given by tech support was “your account was terminated in error”. I was under the impression that tech support checked an account/characters actions to determine if they are bots or not. Obviously their checking criteria needs a good overhaul to prevent innocent players suffering needless anguish. The feeling of being accused of something you have not done and being left in limbo until your ticket is looked at is devastating.

have you recently transfer large amount of gold between players? those probably made Anet suspect you are botting

Nope, only been playing the game for 38 days, have about 2 gold over 5 chars, never used the TP or sold anything to anyone, all I was doing was events for daily, I have never been abusive in chat, have very few mats in my bank, basically a starter player, no addons or 3rd party progs. And this seems to be the problem, so many people seem to have their accounts terminated for no reason, the checks need to better, I know getting rid of botts is a good idea but the way they determine who is botting needs a major re-think.

Same thing happened to me: Back up and running within 24 hours…

Although the ban like yours was in error – however they determine who or what botters ‘look like’ – their process is there to try and provide a better and safe gaming experience for everyone in the GW2 community. Fret not, I’m sure they want to pride themselves on keeping their customers happy and will give a fair review and response to those that log tickets and were banned/suspended accidentally. They’re not trying to be bad guys… Mistakes happen and like any successful company I’m sure they will review and tweak their processes if necessary.

For others…if it does happen log ONE ticket and wait patiently…

Glad to hear you’re back playing and welcome to GW2!