Guild Wars 2

I’m both dissapointed and confused that my ticket have been in the system for 3 weeks now without no reply from a real person outside of the automated service.

I’ve also posted in the 7 + days thread 2 weeks ago and nothing still.

How can it be acceptable for tickets to not be answered for 3 weeks when most online companies would have solve this in 3 days tops?

Blaming the influx of players because of the expac? Bad thing to blame this terrible support system on.

3 weeks for 1 ticket

just lol xD

Based on the information in the thread (checked your posting history) it seems to be a GW1 related issue. And as such it will take quite some time, since the GW1 support team is very small.

Which also explains why there is no comment in that thread, seeing as these forums are specifically for Guild Wars 2.

lordkrall.7241:

Based on the information in the thread (checked your posting history) it seems to be a GW1 related issue. And as such it will take quite some time, since the GW1 support team is very small.

Which also explains why there is no comment in that thread, seeing as these forums are specifically for Guild Wars 2.

Not true —

The Guild Wars 2 forums are the Guild Wars 1 forums. The GW1 support forums doesn’t exist anymore because they have been merged to here.

If GW1 still had their own forums it would prob have been much easier to get hold of the support team.

Also 3 weeks is not “quite some time”.

I’m not unrealistic so I don’t expect Blizzard 1 hour response but I do at least somewhat expect former Paragon Studios support where tickets had a bout a 3 days reply time.

3 weeks is not ok

Actually very much true.

While the GW1 account support is now handled via the GW2 support interface, these forums are specifically for GW2 issues. All you can do with GW1 issues is to post a ticket and wait.

As seen here:

The Guild Wars 2 forums are exclusively for discussion and support regarding Guild Wars 2. If you have in issue with regards to the original Guild Wars, please open a ticket directly with Customer Support.

https://forum-en.gw2archive.eu/forum/support/support/GW1-Banned/first#post4805182

GreenZap.1352:

lordkrall.7241:

Based on the information in the thread (checked your posting history) it seems to be a GW1 related issue. And as such it will take quite some time, since the GW1 support team is very small.

Which also explains why there is no comment in that thread, seeing as these forums are specifically for Guild Wars 2.

Not true

The Guild Wars 2 forums are NOW the Guild Wars 1 forums. The GW1 support forums doesn’t exist anymore because they have been merged to here.

If GW1 still had their own forums it would prob have been much easier to get hold of the suppor team.

Also 3 weeks is not “quite some time” I’m not expecting Blizzard 1 hour response but I do at least somewhat expect former Paragon Studios support where tickets had a bout a 3 days reply time.

3 weeks is not ok

I am afraid you are mistaken.

Mark Katzbach

Forum Communications

The Guild Wars 2 forums are exclusively for discussion and support regarding Guild Wars 2. If you have in issue with regards to the original Guild Wars, please open a ticket directly with Customer Support.

https://forum-en.gw2archive.eu/forum/support/support/GW1-Banned/first#post4805182

As noted above, the Guild Wars CS Team seems to be very small, and as such, it may take some time for your ticket to make its way through the queue. If you would like to give feedback about that particular support, you can update your ticket to provide such.

Good luck.