Thank You Anet
Make sure you triple check your computer and email for security flaws before you log into the account or change your email. If you don’t, then they will be back into your account.
Hi,
To have your e-mail changed, we invite you to create another ticket indeed.
To get in touch with the support please click here.
We now lock this topic.
Thanks for your contribution
ArenaNet Communications Manager
Just got my account back 4.5 days. Everything was intact just an extra lvl 3 engineer. The hacker didnt even take my 8g. One of my guildies compared it to “stealing a ferari and taking it for a joy ride to leave it somewhere else” as i found it in a server in Europe lol.
Main thing is after all the things I heard about CS i was shocked as it was all false. Thank you to the team at CS for the service.
I would like to change my email is that possible or I have to submit another ticket? I’’m going security nuts now.
Thank you
You can either update your ticket or you can make a new one, as you desire.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet