Last week I had a terrible accident in-game that cost me my precursor. I was putting rifles into the mystic forge after having put The Hunter in an invisible bag, unaware that the Mystic Forge does not filter out items in invisible bags. Just like that, my precursor was gone. There was a solid minute of shouting “Oh no, no! Noooo!” at my computer.
Soon after I filed a support ticket explaining what had happened and why, asking if they could help me get my item back. I didn’t really know what to expect, because this kind of error must be difficult to verify.
The initial responses to my ticket indicated that the support team usually cannot restore individual lost items. However, after two business days and a couple more emails, I got good news—they were able to make an exception for my case, and The Hunter had been restored to my account!
The support team was not specific as to why they were able to make an exception, and I don’t know how difficult it is or not to make those kinds of decisions. What I do know is that this was a significant, make-or-break moment for me and my friends. It was a nice reminder that picking GW2 as my MMO of choice was the right call. Not only that, but now I have a new legendary weapon too!
Thanks so much for your help.
Attachments:
Co-Leader, I Can Outtweet A Centaur! [TWIT] #twitguild
IGN: Optimus Maleficus