Guild Wars 2

I wanted to thank the entire GW2 staff that helped me quickly to regain my GW2 stolen account yesterday. I have never provided my game data, any password or anything else to anyone in my entire life. Now I’m trying to figure out how it is possible that the thief is aware of both the passwords of my email and the password of the game. Yesterday I tried to log into the game and I found out that my account had been linked to GW2 Mobile Authenticator, which I never did. Of course he did this to give himself time to sell everything I had gained painfully in 2 honest years of playing. The thing that makes me more ‘cringe is the thought that this person was “parked” in my email for most of the day. 1. He logged in my game without changing my password. 2.He connected the game to the Mobile Authenticator. 3.He has waited for the arrival of the email that asks you to accept the new IP address with which you are accessing the game. 4 He accepted the change of IP and then deleted the email. 5.He logged in my character and he has sold at TP: More ’4800 globes of ectoplasm, hundreds of of Orichalcum ingots, all my endless tranformation tonics not account bound, all my crafting materials T5 and T6. I had more ’than 1000 gold and I only had 600 on me and more’ than 300 to withdraw from the TP. Probably he is not been able to send all my gold to himself because he needed to pay taxes on everything that he was selling at TP or maybe for the timely intervention of the staff of GW2 that has locked him while he was still intent to commit a crime! Thanks to the staff of GW2 I got a rollback of my account to 1 September, so if I missed something, it’s really little … maybe a dozen gold earned in the day. I want to again thank the staff members of GW2 that have helped me to not see down the toilet two years of play … also because I was determined to stop playing, if I had to continue after being robbed of almost all of my belongings. I recommend you guys … change the passwords of your emails and of your games more ’often as you can, create them complicated, use a powerful antivirus and antispyware and never share your information with anyone!

I’m very impressed with this. Most games hold the policy of “if you get hacked, it’s your problem”, so I’m glad ArenaNet went to those lengths to sort your problem out

Don’t forget, one time only, if you are hacked one more time, i dunno if they will understand that much after. They’ve helped me regain my account in 3 days and i was impressed that was so fast since on those days many ppl got problems being hacked.

Globo.7351:

I recommend you guys … change the passwords of your emails and of your games more ’often as you can, create them complicated, use a powerful antivirus and antispyware and never share your information with anyone!

And/or just stop visiting “those” sites. Or stop bragging about what you have on the forum.
Those things are more dangerous than a weak password.

I was doubly lucky in this case. My restore was done to September 1, probably because it was the saving data point more ’close. I dropped my first precursor after 2 years of playing at the Mystic Forge the August 28 (I used 16 exotic shields taken with the dungeons tokens and I got “The Chosen”!) If the restore was prior to August 28, I would have lost 445 gold that I earned selling it!

This is a pretty thin veil OP lol

If your email was hacked, you should ensure that no recovery options were added to the account and that automatic forwarding wasn’t setup. You’re still compromised if so.

You should also add your own authenticator since you won’t be given a second chance. A simple desktop app will do.

Woah. Bravo to ANET then. Original poster: Have you changed your password since getting back in? Periodically I change my email address as well as my password to try avoid getting hacked.

rapthorne.7345:

I’m very impressed with this. Most games hold the policy of “if you get hacked, it’s your problem”, so I’m glad ArenaNet went to those lengths to sort your problem out

He must be “one of the paying customers”.

Skyline.3480:

He must be “one of the paying customers”.

Your implication that Support prioritizes assistance based on gem purchases is one of the better “tin foil hat” conspiracy theories I’ve heard around here….Kudos (see below for your official prize)!

@OP: It’s nice to see someone thanking a company for good support, but note that getting your account rolled back as fast as possible should NOT be your priority after getting it hacked. Understanding HOW you were hacked and SECURING everything should be more important.

Are you 100% sure your email and computer are secure? If not, expect another hacking rather soon…..(and Support will NOT roll it back again).

I would like to let you know that i’ve never spent 1 cent/euro/etc in this game in 2 years of gameplay! I know this is an unfair thing to say but i say that because of people who think i’ve been helped so kindly and timely just because i’m “one of the paying customers”! Well, mr. Skyline.3480…I’M NOT! ;-)

Excuse me ArenaNet why is it posible that he/she can play gw2 again and my friend not?
Please give me answers because i smell something overhere.
Most senserly Joan

Joan Wolfert van Brederode.3896:

Excuse me ArenaNet why is it posible that he/she can play gw2 again and my friend not?
Please give me answers because i smell something overhere.
Most senserly Joan

Do you really expect anyone to answer this (even if they could given that you have provided NO details)?

I’m going to go out on limb here and state the reason this player CAN is because they followed the rules, opened a ticket and got assistance from Support? What did your “friend” do to NOT play and then try and remedy the situation?

My friend did all they wanted to do when he found out he was hacked.
Here is a small briefing.

• I contacted support for a hacked account being retrieved.
• I was asked to make a new e-mail by GM Josh, so I made this one to be associated with GW2. This account has previously never been associated with anything else except my phone for google play.
• I have my game dvd box with the key with which i originally opened my account. I have previously linked the data in google drive,
• I have played this game REGULARLY since i bought this game. and have been connected to a whole lot of people in the game, who would vouch for me.
• if you need to ask who would vouch for you, reply with that as a part in the body and you can talk to my guildmates in cain, I can assure that around 200 members can vouch for me. We have an alliance. you can talk to TSO (The sapphire order) and they would too.
• Not only are you not returning my items that was stolen. but you are blocking me from entering my home which i created in GW2. It is entirely not fair.

I request that this ticket be escalated to someone higher and check with what really happened.

Your friend’s only recourse is to post his ticket number in the appropriate Sticky, ‘Tickets for Review’ with a brief message.

Posting in someone else’s thread is not only inappropriate, but frowned upon and could be cause for moderation.

Good luck.