Guild Wars 2

Incident: 121116-001086

I just wanted to say a big THANK YOU to GM Andreas and all the support team for reading my ticket and reactivating my account.

Issued a ticket and received a response in less than a day. I am very impressed by the swiftness of the support team and the outcome of my situation.

You guys are great!

Regards,
A happy Tyrian.

Glad to see you got your account back. Kinda weird that your issue got solved in less than a day though. A lot of people including myself been waiting for over a week. (about 10 days here..). Prioritizing seems off xD. Either way have fun playing ^^

The time it takes to solve a ticket dpends a lot on what it is about. For example: My waiting time is 18 days by now because it is related to a credit-card-fraud. This is way more complicated that a false ban for goldselling or similar.

Been more than 30 hours , ticket has not been anwsered yet. Good for you , happy you can join the event, they banned me and now im stuck not being able to enjoy the event.

Leira.9701:

The time it takes to solve a ticket dpends a lot on what it is about. For example: My waiting time is 18 days by now because it is related to a credit-card-fraud. This is way more complicated that a false ban for goldselling or similar.

How is that so much more complicated ? All they have to check is the official order/order number (if it was bought from ArenaNet) and whether the payment was successful. If yes then there’s no fraudulent purchase in any way.

If the card really was stolen then the official owner of the card would do the chargebacks themselves, not ArenaNet. So that makes no sense in ANY way. In fact ArenaNet has no way in knowing whether the card was stolen or not. It’s their own payment system that screwed up which causes people to be flagged as frauds and lose their accounts (and sometimes money as well). It’s not hard to investigate these orders it takes 2-3 minutes max to check each case whether payment is done or not. If it’s not done THEN it might take a day or 2 max to figure out what happened. However a lot of payments went perfectly fine, yet accounts were banned for comitting ‘fraud’. In other words. Check the order number, check the money transfer both ok ? = Unban. easy as that.

Hi,

Thanks for your feedback jzzabelle.

Please, remember to put all required information when submitting a ticket. You’ll find them here: How to submit a ticket.

If they are missing, you can still update it.

Thanks for your contribution, the topic is now locked.