Guild Wars 2

I have tried updating everything, forwarding ports, running in safe mode, as admin, direct download, I have no safety left on the computer what so ever!

Still getting the same message that most of you got – unable to download – check internet connection.

Been playing MMOs since UO – been at this for hours now and am nearly beaten.

You are better people than I.

I have put a ticket in – if there is anything you think I might have missed please add link – i’d love to give it a go

cheers

just fully updated .netframework – no change.

…

What Firewall are you running.

just windows – and that has now been disabled.

thanks for the reply – any help appreciated

You have the windows firewall disabled and you still get the download error?

Can we get a bit more information about your system? Information like the version of your operating system, kind of router you are using, is your internet connection directly connected to your router?

thanks for the help – yeah – windows firewall is disabled and still no DL.

Windows vista 32
Netgear router – DG834GT – direct line to router
GEforce 560ti OC
4gig memory
quad core – q6600 (which is on its last legs I realise – but runs everything else I have thrown at it)

- You could try the ‘/clientport 80’ option: https://forum-en.gw2archive.eu/forum/support/tech/10-5-11-2130-101-closed-connections/77719
- Run as admin if it doesn’t ask you to elevate
- Put your computer into your router’s DMZ (but enable Winderps Firewall before doing so)
- And the DNS cache flush: https://forum-en.gw2archive.eu/forum/support/tech/Launcher-all-of-a-sudden-won-t-connect-to-internet-or-even-re-install-the-game/34995

e: DNS.

I cant get the launcher to connect if im behind my VPN, i have to turn it off to play GW2. Do you have a VPN running on your computer or imbedded in your router?

just tried the /clientport 80 – nothing changed.

can’t seem to find any info in my router settings regarding VPN…

thanks for the help – i’ll keep looking into the VPN. any other information about where I could look for it?

what is the average time customer support tickets get returned? I’ve had one reply in 12 hours. Is that about right for GW2?

just checked – I have no VPN running.

it could take up to 5 days to get a reply

i’ve had one already – guess I should not be asking for any more than that. Not solved anything yet…

Been trying for roughly 17 hours with no success – I have only received this once.
the rest has been as before… any one know what to do. CS still not got back to me

Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 4328
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14505
When: 2012-09-15T13:36:00Z 2012-09-15T14:36:00+01:00
Uptime: 0 days 0:00:13
Flags: 0

• System <—*
  Name: AGAMEMNON
  IpAddr: 192.168.0.2
  Processors: 4 [GenuineIntel:6:15:11]
  OSVersion: Windows 6.0 (32 bit)

• System Memory <—*
  Physical: 1923MB/ 3068MB 62%
  Paged: 4144MB/ 6352MB 65%
  Virtual: 2164MB/ 3071MB 70%
  Load: 37%
  CommitTotal: 2207MB
  CommitLimit: 6352MB
  CommitPeak: 3419MB
  SystemCache: 2070MB
  HandleCount: 27315
  ProcessCount: 67
  ThreadCount: 1090

• Process Memory <—*
  Private: 793MB
  WorkingSet: 28MB
  PeakWorkingSet: 42MB
  PageFaults: 189557

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.0.6001.18000 (64/32-bit compatible)]

• Thread 0×1ac <—*

• Trace <—*
  Pc:0086c0b7 Fr:352aff0c Rt:0086b9db Arg:069a4e4c 0086bf04 00000000 069a5100
  Pc:0086b9db Fr:352aff30 Rt:0062fcef Arg:00000000 03603a10 00000000 352aff7c
  Pc:0062fcef Fr:352aff44 Rt:0087736c Arg:069a5100 30998269 00000000 03603a10
  Pc:0087736c Fr:352aff7c Rt:00877414 Arg:00000000 352aff94 757ed309 03603a10
  Pc:00877414 Fr:352aff88 Rt:757ed309 Arg:03603a10 352affd4 76e71603 03603a10
  Pc:757ed309 Fr:352aff94 Rt:76e71603 Arg:03603a10 43627717 00000000 00000000
  Pc:76e71603 Fr:352affd4 Rt:76e715d6 Arg:00877392 03603a10 00000000 00000000
  Pc:76e715d6 Fr:352affec Rt:00000000 Arg:00877392 03603a10 00000000 00000000

• Thread registers <—*
  eax=069a49a0 ebx=069a4e4c ecx=00000000 edx=0167361c esi=01673618 edi=00000000
  eip=0086c0b7 esp=352aff04 ebp=352aff0c
  cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010297

eax-32 069A4980 fa8fc5e8 9c33f80a adb38dd6 eeaf0ab9
eax-16 069A4990 00000000 00000000 00000010 069a4908
eax 0 069A49A0 00000000 00000000 00000010 069a4998
eax16 069A49B0 00000002 00000000 00000071 069a49a8
eax+32 069A49C0 00000000 00000000 00001148 00000005
eax+48 069A49D0 00000014 069a49d4 00000050 069a49b8
ebx-32 069A4E2C 06c98580 000000e4 06c8f8c0 00000000
ebx-16 069A4E3C 00000000 00000000 06a00e2c 069f9320
ebx 0 069A4E4C 0167361c 0167361d 0080dbb0 069a4e20
ebx16 069A4E5C 06c98684 00000000 00000000 000001d1
ebx+32 069A4E6C 069a4e18 00000000 00000000 00000030
ebx+48 069A4E7C 069a4e18 00000000 069a4f88 069a4e71
edx-32 016735FC 00000000 00000000 00000000 00000000
edx-16 0167360C 00000000 00000000 00000000 00000000
edx 0 0167361C 069a4e4c 069a4e4c 00000005 0031a500
edx16 0167362C ffffffff 00000000 00000000 00000000
edx+32 0167363C 00000000 00000000 00000000 00000000
edx+48 0167364C 00000000 00000000 00000000 00000000
esi-32 016735F8 00000000 00000000 00000000 00000000
esi-16 01673608 00000000 00000000 00000000 00000000
esi 0 01673618 00000000 069a4e4c 069a4e4c 00000005
esi16 01673628 0031a500 ffffffff 00000000 00000000
esi+32 01673638 00000000 00000000 00000000 00000000
esi+48 01673648 00000000 00000000 00000000 00000000

• Code <—*
  0086C097 2c3b7e5c 72146828 020000ba eccb1401 ,;~\r.h(……..
  0086C0A7 b9dccb14 01e8df99 dcff8b46 548b0cb8 ………..FT…
  0086C0B7 8b118b42 14ffd047 3b7e5c72 ed5f5e5d …B…G;~\r._^]
  0086C0C7 c20400cc cccccccc cc558bec 83ec1453 ………U…..S
  0086C0D7 8b5d0856 57538bf9 e85ccf32 00837f10 .].VWS…\.2….
  0086C0E7 008d7704 751468c5 040000ba eccb1401 ..w.u.h………

• Stack <—*
  352AFF04 01673628 01673618 352aff30 0086b9db (6g..6g.0.5….
  352AFF14 069a4e4c 0086bf04 00000000 069a5100 LN………..Q..
  352AFF24 03603a10 00000002 069a5104 352aff44 .:`……Q..D.5
  352AFF34 0062fcef 00000000 03603a10 00000000 ..b……:`…..
  352AFF44 352aff7c 0087736c 069a5100 30998269 |.5ls…Q..i..0
  352AFF54 00000000 03603a10 03603a10 c0000005 …..:`..:`…..
  352AFF64 352aff50 352afb18 352affc4 008774d0 P.5..5..5.t..
  352AFF74 04e609b5 00000000 352aff88 00877414 ……….5.t..
  352AFF84 00000000 352aff94 757ed309 03603a10 ……5..~u.:`.
  352AFF94 352affd4 76e71603 03603a10 43627717 ..5…v.:`..wbC
  352AFFA4 00000000 00000000 03603a10 c0000005 ………:`…..
  352AFFB4 75840279 75840279 352affa0 352afb1c y..uy..u..5..5
  352AFFC4 ffffffff 76e39aa2 00a0c1eb 00000000 …….v……..
  352AFFD4 352affec 76e715d6 00877392 03603a10 ..5…v.s…:`.
  352AFFE4 00000000 00000000 00000000 00000000 …………….

• Error Logs <—*
  Failed to retrieve latest [error: 7:0:0:0]
  Failed to retrieve latest [error: 7:0:0:0]
  Failed to retrieve latest [error: 7:0:0:0]
  Failed to retrieve latest [error: 7:0:0:0]
  Failed to retrieve latest [error: 7:0:0:0]
  Failed to retrieve latest 5 times — giving up!
  Download failed with error 1!

If your router has a UPnP setting, make sure you enable it.

Try this: Control Panel, Administrative Tools, Services, then find Secondary Logon. Make sure you put Secondary Logon to Automatic.

That worked for me

Upnp is on – just about to try the second one – thanks for the suggestions

secondary logon was already at automatic – cheers for the suggestion.

I’ll try anything at this point!

Dang, that’s frustrating. I hope you figure it out soon. Good luck

Have you directly connected to the modem, bypassing the router? Set your IP to automatic (if it’s manually assigned) and directly connect. If that still doesn’t work there’s some software on the PC either blocking ports, incoming connections, etc. I’ve had issues with firewall software leaving my ports blocked after it was UNinstalled. Try running a port checker online (again, directly connect first) to check. I suggest using ShieldsUP: https://www.grc.com/x/ne.dll?bh0bkyd2

I made exceptions for GW2 and did not leave the ports just open. Won’t shieldsUP simply tell me that they are closed/stealthed?

I’m new to port forwarding – most games I buy work out of the box – i don’t have the right connectors atm to bypass the router :/

thanks for your suggestions – that is a great site btw.

I had the problem with AVG that making an exception for Guild Wars 2 did not work. You could try to install the free AVG firewall and try the AVG fix posted here.

As for port forwarding, make sure that the TCP trigger is set to 6112 and on your Computers IP adress.

Well, the point of running ShieldsUP directly connected to the modem (eliminating the router as a cause of port-related issues/blocking) is to see if there is any software on your PC causing port and connection-related issues. If you have no firewall software installed, Windows firewall is disabled, and you are bypassing the router, they should read OPEN under normal circumstances. This is just a troubleshooting step to ID the actual problem, as you definitely don’t want a bunch of open ports under normal circumstances.

6112 is however just a normal Gaming port used by most if not all games for online play.

Hi have you tried http://use.opendns.com
if you want more info about this http://www.opendns.com/technology
It has helped me with different internet problems

I just tried opening all ports and opening the .exe – same message – unable to download – check internet connection.

I checked the ports were open on canyouseeme.com

I gave the opendns a try but my router does not seem to have the function to manually add a dns source – it had a few for me to choose from but i could not opt for the one you suggested.

thanks everyone – I really appreciate you taking the time for this.

Did you tried this way ?
Windows 7

Click the Start Orb, then select Control Panel.
Click on Network and Sharing Center.
Click on your primary connection or Local Area Connection under Active Networks.
Click the Properties button.
Windows 7 may prompt you for permission to make network setting changes.
Highlight ‘Internet Protocol Version 4’ and click Properties.
Click the radio button ‘Use the following DNS server addresses:’ and type 208.67.222.222 and 208.67.220.220 in the Preferred DNS server and Alternate DNS server fields.

^^

http://windows.microsoft.com/en-US/windows-vista/Change-TCP-IP-settings

the windows part in vista was cool it was the netgear router – would not allow me to add a primary or secondary dns address manually…

I now understand kitten.

That error is a memory access violation. Have you run memtest86+ overnight w/no errors?

no – but i’ll give it a go now

cheers

CS just got back to me and apparently my graphics card is not showing and causing the installer to quit… dxdiag sees it. It is definitely in use – are there any known issues with the 560ti?

Not that I am aware off. I am running a Asus Nvidia 560 Ti and it runs fine. Download the latest nvidia drivers and during installation choose custom instead of express and make sure you have the fresh install option selected. then just continue installing like normal(press next, next next etc)

This will make the installer delete all previous drivers from nvidia and install a complete clean driver.

i did that first thing this morning – this is crazy! Fingers crossed CS can narrow it down. Thanks again for the suggestion.

2 CS replies in 12 hours – things are looking up

can any help me with this – im struggling to get it – CS passed this on:

1. Locate and remove the Ethernet cable that is plugged into the back of your router from the modem. This cable may be connected to a port marked as a “WAN” port.

2. Replace the Ethernet cable currently plugged into your system with the cable you removed from the router.

3. Confirm that your Internet connection is working properly by visiting a few websites. If you cannot browse to a website, please reboot your modem by unplugging the power cable to it and plugging it back in.

I dont have a modem – i have an ethernet adaptor.

I have one ethernet cable going to my router from my computer.

if I follow the steps above: nothing will be plugged into the router. Should there be something else plugged into the router? Into my router I literally have a :
phone line in
power cable
ethernet cable

Am I missing something? I have read that CS suggestion 10 times and don’t get it.

Try this for me. Open up a command prompt as admin and type in

pkgmgr /iu:“TelnetClient” <- this installs telnet for all windows flavours after xp
telnet 64.25.40.118 6112 <- opens a connection to the gw2 update server (I think that’s the one…)

A black screen is good, a “connection failed” is bad. This rules out not being able to connect to GW2 at all. Hit ctrl+c a couple times to close it.

its configuring now – i’ll let you know
cheers for the suggestion

the cmd i tried was
microsoft telnet> open GW2 64.25.40.118.6112
i also tried it with telnet as the hostname exactly as you wrote it.

could not connect.
First time I had ever used telnet – not sure if I was using the correct commands. had to take a very quick crash course.

Not quite :p Take out that GW2.
From within telnet, >open 64.25.40.118 6112

You’ll either get something like

Microsoft Telnet> open 64.25.40.118 6112
Connecting To 64.25.40.118…

Connection to host lost.

or

Microsoft Telnet> open 64.25.40.118 6112
Connecting To 64.25.40.118…Could not open connection to the host, on port 6112
: Connect failed

The first one’s the one you want to see.

@Bigtone,

Where are you from and what is your Internet Service Provider.

If you are Running DSL, If it is a digital phone line(analog still requires a Splitter) you just plug the phone line into the Modem/Router combination they send you, then wire the phone from it and your Internet.

These type of devices configure ports just like stand alone routers do.

yeah – i got connecting then press any key on a blank screen when i did it went back to normal

I’m guessing that’s good? thanks for reposting the correct cmd line too

im from the UK and I use Sky Broadband.

That’s good. Just wanna make sure that you’re still running it as admin as well (go to c → prog files → guild wars 2, gw2.exe has “run this program as administrator” checked off).

If that doesn’t work, disable UAC. http://www.petri.co.il/disable_uac_in_windows_vista.htm

After that, the last thing I can think of for now is admin + XP SP3 compatibility.

im definately running it as admin – i’ll give the xp compatability a go

nope – no change. thanks so much for trying to help though

I don’t even know if this one’s possible, but try in safemode

given that a go already and in 256 colours!