The infamous Black Screen

The infamous Black Screen

in Account & Technical Support

Posted by: derekch.1302

derekch.1302

Like others, I have returned to GW2 after a long hiatus and faced an issue with the game “crashing” into a black screen randomly. The music still plays, I can move my cursor and bring up the menu using F10, and I can quit the game using alt+F4. It is definitely not an issue with hardware. I tried all the solutions that worked for others who faced this problem such as disabling antialiasing in control panel, clean uninstall/reinstall of graphic drivers/etc but the black screen still randomly pops up. In particular, it likes to pop up when I respawn after a death in PvP.

I am playing with a Alienware Mx14R2 with an Nvidia GT650M. Other games run perfectly fine and it is just GW2 which has the issue with black screen. It is so frustrating and I am already at my wits end. I suspect it has to do more with the game’s incompatibility with the drivers?

The infamous Black Screen

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Posted by: Fawse.7264

Fawse.7264

I’m having the same issue. It was only rarely, but now it’s managed to happen 3 times within 10 minutes.

nVidia gtx 960, i7 4790k 4ghz, neither overclocked. Both windows and the game are on a normal 1tb hard drive. The motherboard is an MSI z87 gaming board. I’m directly plugged into our router, not sure what model and it’s kind of hard to get back there to look at it. We’re with xFinity and the router is from them.

(edited by Fawse.7264)

The infamous Black Screen

in Account & Technical Support

Posted by: Toumeitou.8596

Toumeitou.8596

I have exact same problem as derekch.1302 also I see many small posts with the same problem (nothing renders yet UI works) and no solution, so bump.
I’m on nVidia GTX 970 not overclocked.
edit: formatting, spelling.

The infamous Black Screen

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Posted by: innocens.1582

innocens.1582

i used to have this problem with gw1.
i use a hd tv as a monitor, and it was caused by scaling.
the tv was trying to scale all the time, and the driver didnt have
a scaling setting i could adjust. had to use a registry setting to force the driver
to see it as a monitor.

The newer drivers do have one. You could try the ‘no scaling’ setting.

a man who doesnt make mistakes doesnt do anything

The infamous Black Screen

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Posted by: Toumeitou.8596

Toumeitou.8596

i used to have this problem with gw1.
i use a hd tv as a monitor, and it was caused by scaling.
the tv was trying to scale all the time, and the driver didnt have
a scaling setting i could adjust. had to use a registry setting to force the driver
to see it as a monitor.

The newer drivers do have one. You could try the ‘no scaling’ setting.

Thanks for your response!

I can’t seem to find the “scaling” option you’re talking about, yet I strongly doubt it’s related because of multiple reasons:
- I have encountered the same bug in windowed mode
- I am (when not windowed) running Guild Wars 2 in the same resolution as my monitor (1080p).

The infamous Black Screen

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Posted by: Toumeitou.8596

Toumeitou.8596

Something that I forgot: At the moment when game goes black a sound is played. I think it’s the same little sound that plays as the loading screen appears when waypointing between zones.