Guild Wars 2

So here is a situation where I am confused as to what Anet is thinking and I would like some input on what they are doing, because it makes no sence to me at all.

- I have two Guild Wars 2 accounts and one Guild Wars account. The one GW account is linked to a GW2 account.

- I havn’t played often lately but I wanted to check up on my two accounts today. Turns out the one linked to GW1 was hacked. I was unable to login I provided purchase information and everything I knew to the account management team and they allowed me to reset my password.

- I logged in to find myself in a party and in a guild with five people. I took screen shoots of the people and the guild provided that to my ticket and continued to play a little.

- They leveled my main up 20 levels, didn’t give me new armor or anything else that I could tell and then I sold some things of minor value (less than 20s) that may have been from the hacker – it probably was who knows I havnt played in months.

- I then attempt to log back in and my account has been permitely banned?

So explain this to me:

Anet allows me to change the password of an account I havn’t logged into in some time that is actually online at the time and after I report that I was hacked they ban me? Seriously? They ban the real account holder, who came to them for support and help who has the information of the hackers and then proceed to ban my account.

Now i get that the account of a bot should be banned but to ban an account once the real holder has it back seems very close to stupid – escpially since they couldn’t be arsed to do anything about it when the hacker had it.

What say you.

First, your security was not sufficient if somebody could take the account. Do something about that.

Second, Anet bans an account if something happens bad with it in order to protect the legit holder from damage. That CAN coincide with you getting it back. Just make a ticket and get this resolved.

The password was complex and meet all their requirements of a good password. Ok maybe not all of it I can’t recall if it had a special character in it or not. I never can remember at first which sites us which format; however, when I tried to change the password of the support account it told me that the password I was selecting was known as a hacked or known published password which I thought was odd.

I hope it is just a saving procedure, but it’s timing is really odd and to not be notified about it at all seems even more strange since the action wasn’t reported in my ticket only that my ticket was being moved up to a senior member of the Account Team. Which sounded good at first, but in reality I didn’t care I had my account back with a new password.

It’s possible the ban team and the fix it team don’t compare tickets. Best thing is to reapply to your first ticket and let them know. They will see what happened and be able to take the next steps.

If your mail and password had been used before on other sites, chances are high that those sites got hacked and your information was harvested and later tried on with GW. So even a good password gets corrupted if it is recycled.
That’s the reason why Anet asks for unique mails and unique passwords. Combinations that have never been used before.

If I have it right arenanet will disable accounts that they believe could be compromised or in use for activities that violate the ToC.

With some inference I would suspect that the group was involved in botting activities (some pretty telltale signs from what you mentioned) and so was banned accordingly.

Since you hadn’t been around for awhile you would probably have botlike activities recorded on your account prior to your password change. Anet might not have known about their actions, or it was probably on review before, so you got caught in the net as well.

Of course you just restored your account, but did you explicitly state that your account was hacked, or did you just want a password reset. If you did, it might also not be immediately linked to botting. I would think that account restoration support and the bot catcher are seperate entities and so there wouldn’t be a warning sign on your account to state that it was innocent and to ignore it in the case of an infraction (abusable)

Therefore I can understand your frustration and anger but as you can see here, there is a perfectly logical process to how this happened.

Just put in a new support ticket and I’m sure it’ll be restored soon.

Hi,

To have this issue resolved, please submit a ticket to the support and it will be looked into.

Thanks for your understanding.