Guild Wars 2

Gaile posted:
Update: 24 December 2012 (Merry Christmas!)
121221-003527 Please have your friend submit a ticket directly.

How many submits do we have to sent? My friend sended one on friday and i did with the same number and the same explanation. (about 10 mails together in 6 days on the same ticket with 10 different persons that reply with simular answer : someone will be in contact as soon your issue has been reviewed)

Maybe i don’t have more friends that can send more tickets :p Just that 1 friend that really wanne play …

Hi and happy Christmas, Gaile Gray
#121225-001447
I provide more imformation in this new ticket.
My old ticket #121220-002326 is 6 days older, but may not explain my situation clearly(caused by my bad English), so I closed it.

I got ban by “RMT”, but it’s me(Arx) pay golds back to my real-life friend(Nightober).
https://forum-en.gw2archive.eu/forum/support/account/Honest-players-got-unfair-ban-pls-help/first#post1081581
As you can see, I’m using my friend’s account to post this.
I also provide mine and my friend’s CD-Key, account and password to you.
Please check PM and verify if every words I said is true.

I know and understand GMs are so busy in Christmas.
But I already waited 6 days and I miss gw2 and my friends so much.
If I can get a help, me and my friend would be very very appriciate for you.

Hi, my brother got banned for some RMT which he did not. This is his ticket number 121224-002521. Please investigate because he is not the only one with this problem i believe.

ticket number 121219-001928

“your guild wars 2 account has been suspended for an account issue please contact support for more information”
It’s been a week and I am still awaiting info on why my account got suspended.
I believe the issue has been resolved but I still do not have access. Any sort of update would be highly appreciated. I’m a respectful player, relatively low profile and I never mess with anyone. Please enable access to my account.

ticket number 121222-001149

“accuse for selling gold” THATS NOT TRUE , please follow up for me, thx…more then 3 days dy

Hi Gaile,

I understand its Christmas holiday now and me and my friend will be forever greatful if you can help him out on his ticket (121223-001682) dated 23.12.2012. He is accused and banned for involving in gold/real money trading or some sort. It has been 4 days now and he still havent receive any reply. Merry Christmas and hope to hear from you soon. Cheers =)

Regards,

Moses

Hi~
my sister got account block but, she wasn’t transaction really money.
please, my sister account release.

My ticket number is 121221-001990
and (she)Huu.7042 : 121222-001090

Hello there,
When I attempt to log in, it says that my account has been blocked because of account issues. I would be more specific, but that is all that the message told me. Please look into this issue.
ticket: 121220-002691
Ticket posted 6 days ago.

Dear Gaile
This is the 3rd day since my husband filed the ticket. Beside the generic reply from GM Rand, there are no other updates from your good support team. Since your support team is not able to help, we hope that your good self can help us since you are the only person that is actively responding to the community. The support team, till date, could not even reply. I will not take “holiday” or “christmas” as an excuse for us to have a longer wait as stated in that generic reply because if you are obviously aware that it is a holiday, which Anet had made us extremely upset and unhappy, you should not be banning people while knowing that there could be “false positives” or wrongful banning.

This make us, legit players also known as consumers, have the impression that Anet doesn’t care about their players. They only care about sales from the gem store and the fight against the real money traders are to protect the gem store. I do not care how much explanation you give asking us to blame RMTers or gold sellers. Let me give you a scenario, a police is chasing a criminal and shot a passerby, are you saying that the passerby should blame the criminal for running past him? That is absurd.

This is your fight. We are legit players and we should not be wrongly banned and bear in mind that, there are no compensation or whatsoever given by Anet. An apology is just not going to cut it. Hope to hear a reply from you as soon as possible.
Please look into:
Account ID: MountainPanda.5831
Ticket: 121224-002243

Ticket: 121218-002117

My second GW2 account was banned for real money sales. The account was only a week old when it was banned. The only transaction I had was with my first account (mailing gold and materials to help level my crafting). I play the game normally and only bought gems if I need to. You can check my purchase history too.

I have a few posts regarding this account banning issues, and I’m tired of discussing it again. Please look into it for me, thank you and merry xmas.

Ticket #:121224-000435

I was banned for “inappropriate language” for 72 hours. I don’t recall being innapropriate, but i did have some questions..
First: If there is a language filter, why is a 3 day ban with no forewarning acceptable?
Second: I didn’t get any proof about what I actually did, so i was curious if I could?
Third: I read that it may be an inappropriate name, my name is not, so i’m not sure on that.

I have not got a response yet, it’s been 3 days , and am really just curious if I can just have someone tell me what I actually did that was offensive.. because like I said, a three day ban with no warning, or screencaps of my offense.. really?

Hacked Account. My account was comprimised on 12/18/12. My account has yet to be restored. Hacked Account. Still waiting to hear whats happening….
Ticket # 121218-001773

Patiently waited the 72 hours since submitting my original ticket since having my account hacked, so here goes. Please help.

Ticket #: 121223-002525

Posting on behalf of a user that posted on Facebook. Claims that his account was banned 2 days after purchasing the game. His issue is not yet resolved.

Incident: 121219-001906

Can you please review this ticket.

Can you at least give us details on how he got banned? He just got banned with with no questions ask and you guys didn’t even have the nerve to at least notify him. I just wish you guys would be professional when it comes to this kind of things.

Ticket #:
121218-000496

Date submitted: December 17, 2012

Ticket: 121216-000826

Posting again. Ticket is almost 2 weeks old. Very fed up with being ignored on being told why my account was gone, let alone not having it restored. Had the account for less than a day before I woke up and it was suspended.

Please check on ticket: 121223-002584 date submitted 12/23/2012
Just a simple email change yet status has not changed.
I did include all information i think is needed like game key and such.
thanks

Please review ticket: 121224-000787 Updated 12/23/2012

My account was hacked and terminated due to “violation of the User Agreement & Rules of Conduct”. Within the ticket i have provided what i believe is sufficient evidence to support that i was hacked, and filled in all required details, including my registry code.

Ty for your co-operation, and have a happy new year,
Kenan

Please review ticket: 121219-001928

It’s been a week since my suspension, I have not done anything to deserve this. I even registered a 2nd account I was saving just to be able to post here.
Please enable access to my main account Zagan.7318. I have invested countless hours/weeks/months (time is money) in this account and without any warning it got suspended for some reason I totally ignore. The worst part is not receiving any notifications from the support team. It’s been a week, please some sort of info would be highly appreciated.

Ticket Reference – 121216-002529. 10 days old
You’ve confirmed I was hacked. Confirmed how I was hacked. You offered an account restoration and I accepted. No response at all for 7 days since I accepted the account restoration. Account still not restored. Questions not answered. I’ve missed the entire Winter Holiday Events. You’ve asked me to be patient. I believe being patient for over 10 days is going beyond the patience that should be required.

It has been 4 days and i still haven’t got any reply from anyone, with my problem,
again I was been blocked by saying I sold golds to make real-world money, still waiting for reply, thank you

Ticket No. 121221-002788, 121222-000274

Dear Guild Wars 2 account representative
I spent a few times, such as the contents of an email
I did not hear an answer

I’ll explain the process.
The first account has been mysteriously stop
I sent an email to
But the answer was that you can not change

So, because I love Guild Wars 2
Had to buy a new serial key again

At this point, I made ??a mistake.
Stop been such email account is registered.

And email to contact again, but do not have the answer yet.

Please Take Care
Do not play Guild Wars a few days have passed.
Answer receive not only received the automated response.

I’m sad …
Account status is permanent suspension.
Help me I bought a new Guild Wars 2 serial key

Diligence is Please help me

I will look forward to your early response
Thanks

REF 121224-000405
121221-002786
121221-002683

Blocked/Suspended Account [Incident: 121214-000931]

Any further movement on this one?

[Incident: 121218-001256]

Hello. Gaile could you please give an in-depth analysis to my problem. If it isn’t possible to change it into my own name, change it into something else.
I just want to see it changed. It’s really hard for me to play under these conditions.

Incident: 121217-001155

10 days have passed and I only got one computer generated reply: “I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible” on the 19th.

All I asked was to restore my account because it was hacked and my characters nearly stripped of everything. If it’s so difficult, if it’s so time consuming, if it’s such problemtic issue could I please know?
I haven’t played in 10 days for fear that everything I do wil be pointless since the account will be restored. A reply would be much appreciated.

I am writing on behalf of my friend and his sister. Their account got terminated for real money trading (which they didnt) for sending gold via mail to each other. My friend sent a ticket 3 days back and still haven’t got a reply.
ticket number: 121224-002352

thank you.

Hi Gaile Gray! How was my account and my ticket ?

[Incident: 121220-000341] Just following up my ticket! You said it was being under review which is 2 days ago. Just thinking how you guys hold’n up? Cheers to you Gaile! Thank you so much for updating us! Merry Christmas and a Happy New Year!

Hi Gaile Gray,
My ticket is followed up from 2 day (121220-002211).
No news?
I’m detoxing and it’s no good
I’m waiting from 7 days.

Thanks

Ticket number:121219-001325

I have two Guild Wars 2 accounts that I bought the new one this month.. Just happens I sent some gold from my main account to this account so I can start a new character, but it happens that my main account was banned for RMT which is not true.. I already sent a ticket and show all the screenshots for proof.. I can’t start my new account because I am worried about my main account, all the time and effort was in my main account.. I might not start over again if anet really banned it.. I am hoping for a reply caused I still can’t open my main account. I’m really innocent about it.

A guildy of mine got banned, and four days have gone by. So I’m here trying to see if anything can be done to getting his account unbanned.

Account id: Cire.8340
reference number: 121224-002477

Kinda speechless tbh, because he doesn’t own a lot of gold, and his only transactions would be via the gem store. Any help would be greatly appreciated.
2-3 days ago Cirer lent 100g to guildmate Sylvanwood.2746 which was immediately returned. I believe Anet can check records on Sylvanwood as well.
Also recently same deal happened with coronbale.3894 but was unbanned quickly. It’s good to see Anet being on top of things and all, but really puts a dent on the Christmas spirit for the innocent people out there.

Please unban my friend. Thanks in advance, Anet.

I am posting again on behalf of my husband.

Account name: Steelgrizzly.3946
Ticket # 121218-000610
Submitted December 17, 2012 @ 11:17pm

Again we have heard nothing from support other than the dismissive email that was received six days ago. Now I understand that its Christmas and soon to be New Years but we are starting to loose hope that anything will be done about this. We are starting to get the feeling that we are being “brushed under the proverbial rug” and hoping that we go away. He did not Mod or tamper with the game. It is kind of ironic that he would get nailed as he is one that regularly reports botters and those emails from the gold sellers. One of the biggest highlights of the game was the fact that the botters were so few and we hadn’t received one of those real life gold trading emails for a while.

He and I were playing as usual when he was dropped (this is not unusual) to which an update was at the same time, he updated and went to log in and was nailed with the account ban screen. I watched with horrified expression as we went through the links that were provided and found no information on it that we could understand, and was down heartened by the email response that Peter had sent him three days after the initial support email.

We run on a Satellite Internet system, with wireless router so the rest of us can play. There was three of us that all have the game but two of us are really jumpy about logging in as this is floating around out there and we have no information on what went wrong. We have discussed this with friends who are also now walking on eggshells when logging in.

I have gone through the forum looking for any ray of hope and found a few more tickets about the same thing.
121218-000460
121218-000610 * my husbands
121218-000724
121219-000235 and 121219-003174
121220-000324
121218-000496
121224-000243
121222-002775
121222-001756
121109-000842
121218-000888

I sit here waiting and hoping that we will get something from someone other than “you did it now go away” that it seems that it is; because he didn’t do it. I know that I am just one person in a sea of millions playing this game and that my word doesn’t speak for much, but I was there, I watched the whole transaction. We have stuck to the rules and was really enjoying the game, please please please re-review the ticket and instead of the dismissive go away email, tell us exactly what happened so that it won’t happen again.
Thank You for Your Time
Corvus

Is there any word on a resolution for the tome of influence issue yet. it’s been months and months since I was told it is being looked into.

[Incident: 121219-000071]

account banned after 2 days of playing, payment issue.
Bank checked ever ting its correct money transferred.
15.12.2012 ??????? ?? POS CHARGE.NCSOFT.COM 866-367-9516 TX US 2,115.00 MKD

[Incident: 121224-003286]?

My girlfriend case. 3 days passed. She sent gold to me (45 Gold) and i sent twilight to her. She got banned. This is 2nd banned in 10 days. She got banned for something she didn’t do. She is not gold seller or sales item for real money. Im the only person she sent mail to in few months. We live together same ip address.

Please give back her account. Thank you.

121220-000825

3 days passed and my sister do not receive any contact from payment review team or gm. My sister’s account is blocked for a long time. She want her account back quickly so that she can join wintersday. Please help us, thanks.

Ticket ID :121225-000316

Hi , my brother has made this ticket 3 days ago and yet to receive any reply . Please kindly look into it as soon as possible . Thank you !

I’m posting on behalf of Aleisia.4578.

Ticket submitted: 12/17/12
Incident: 121218-000407.

Can you please review this and give him some kind of reply? I’m submitting this because he’s unable to log on to his account to post himself. This is also my second post on his behalf, and he’s seen no response for 10 days.

i got banned for sending 90g to my friends and it been 4days. 121225-000415

121214-002326 Under review. As of 8 days ago.

I am once again posting on behalf of a friend who is still awaiting an email or post giving him an update.

Please post an update as soon as you can or contact him via email with an update when time allows.

Thanks again in advance.

My family’s other account was terminated several days ago due to “modification to the game”. We sent in a ticket to try to get it resolved and we got a response several (five) days later, but it did not help us resolve the issue. It was just a post telling us it has been terminated and told us to read the Terms and etc.

Several days later since our reply trying to resolve the issue still has no response. What do we have to do to get our other account back?

We think it has to do with the in-game store was not loading correctly due to the holidays (probably any lag) and running Skype. We have been doing our own research while we were waiting and found other people that was running Skype in the background has given the in-game detection false terminations.

To the best of our knowledge, the account was never hacked.

Please help. Been around or over ten days now and have not received any way to resolve the issue.

Thanks in advance.

Ticket Number: 121218-000324
Sorry for his responses. He is upset that he is a huge fan of the Guild Wars series and treated so poorly and unfairly.

Hoping for a follow-up on Incident#: 121220-000483

Only response received so far was an automated response with links to the terms of service, user agreement, and breach outcomes.

Additional information was provided (and requested) via updates.

incidents 121222-003317 and 121222-001240, still awaiting response, 7 days now. need that account restoration seriously, please give me some information, should I update my ticket? what do i need to do? also id be very pleased to have the hackers ip address from china off of my authorization list as soon as possible.

HI, I am one of the GW2 player, recently, I was blocked by saying selling golds,

Here is the story, but I don’t expect you all belive in this, but one day when you have same situation you will realize how this feel like,

I played a thief chr, and got to lv80 at the time I follow the Winter day event everyday, everytime you get “magic glue” or “stuffing” for 250pcs, and a “frame” each day, after five days event, someone told me you can mix “50pcs Magic Glue” and “50pcs stuffing” “Frame” and “Piles of Glittering Dust” to mix to a “Endless tonic”, once you have 4 Tonics, you are able to create a new tonic, which I got “Endless gift Dolyak tonic” and I sold it on the BL trading for 60Golds.

When I got such among of golds I was so happy, and I send 5 golds each to 4 of my friends, after that, at the night time when I was playing all the sudden, I got kick out the game, and saying I was blocked by selling golds for real-world money, so I post a support ticket to get help.

After 4 days waitting I finally got reply by GW2, and they just give me a message said my account was close as I have been selling golds,

some of my friends were blocked by borrowing each golds as well, eventually they got back the account.

Here are some Questions that I really don’t understand:

1. By saying I am selling golds for real world money, does GW2 has any prove ?? or just ramdomly block and close account ?? or (what is the prove ??)

2. If GW2 has open the function to send items and golds by mail doesn’t that mean you can use this function ?? otherwise do we have to report to GW2 everytime when we try to send a item or golds by mail, and wait for GW2 reply (which usaully take 1-3 days)

3. Some of the people who was Suspended the same reason and have unlocked, but the Suspended reason was been change by GW2 from “selling golds” to “Account been Hack”, and GW2 has give the reason by saying we think your account was been hack from someone, so we have to suspend you incase you lost anything,
(with this explanation dose GW2 try to deny they did mistaken suspend some players).

Hi , Gaile Gray, I’m Arx.5147
#121225-001447
My ticket is 3 days old, and I totally waited 8 days after my first old ticket.
I had closed all my old tickets before I created this new ticket, and waited 3 days again, but still no answer to me.

I got ban by “RMT”, but it’s me(Arx.5147) pay golds back to my real-life friend(Nightober.5043).
As you can see, I’m using my friend’s account to post this.
https://forum-en.gw2archive.eu/forum/support/account/Honest-players-got-unfair-ban-pls-help/first#post1081581

I also provide mine and my friend’s CD-Key, account and password to you.
Please check PM(I’ve sent you yesterday) and verify if every words I said is true.

Hi Gaile, this is my ticket 121220-002842.
you said that I would need a new code so I just bought one…now I can access the forums but cannot access the game. please help me out it’s already been 8 days since the suspension

Hello Gaile and co. This is 121221-000791 again.

I waited more than a week or so (I think) and got back the ability to get back to the Fort Aspenwood server. That was the main issue. I’m gonna delete all my characters and start all over with everything…so may you please rescind my order number. Thanks.

Hey Gaile my ticket number is 121221-001093 it’s been 7 days now

It has been 4 days since the ticket was filed. An extremely nice GM replied to me but till date, no action have been taken.
Please look into:
Account ID: MountainPanda.5831
Ticket: 121224-002243
121225-000317

Hii Gaile! I hope i’m not pressuring you too much. It’s been 3days since you said my ticket is under review How was the result? Godbless and Happy New Year!

[Incident: 121220-000341]

Ticket: 121225-002838

Just trying to get some more information on why it is taking this long to link my GW1 and GW2 accounts.

Thanks