Guild Wars 2

So basically… every other time I try to fight something, in the middle of the battle, everything goes to idle animations, I have no idea what is going on for that time, and then when everything finally resumes, all the damage that should have been dealt within that time suddenly gets stacked into that split second that it comes back, and either the enemy is dead, or I am dead.

I am sure you can get that this is annoying, never knowing what is going on simply because of such (what seems to be small but annoying,) an issue.

I have tried turning the router on/off, I have tried Razer game booster, I have tried turning on those TAP folders or whatever the heck they are called (I can’t remember,) for the MSMQ stuff in the regedit.

Basically, I am not sure what I can do to stop this. My frames run fine, typically between 50-60, dipping to around 45 if there is simply a buttload of stuff going on. So I don’t think graphics have anything to do with this, but I may be wrong. Can anyone offer some help here? There was someone who was trying to help me in game, but we couldn’t figure it out, so I was hoping someone on here could possibly figure it out.

I’m in Gandara EU and I had minor lag problems in the morning. I logged in a few hours ago (10 p.m. here atm), and the lag is massive – the game is pretty much unplayable. I have the same problems you mentioned and it’s extremely frustrating.
I tried asking around in-game if anyone’s experiencing the same problem (friends, map chat…), but no one answered, so I’m not even sure I was able to send messages because of this.

All the server is located in Texas, USA. Check your ping times.

I live in VA, so servers located in Texas shouldn’t be too much of a hastle. However it really just seems like it WANTS to give me issues.

What is checking the ping time gonna do for me? I know what ping is, but I just don’t see how this is gonna help me by checking it.

check your ping times, see which route hop is causing the ping spike. Something like pingplotter would do.

In Pingplotter, do you just want the hops that have PL%?

Look at the graph to see where spikes occur, and PL% would be bad if it is consistently high since that means packets are loss at those nodes requiring re-transmission.

Alright. But how do I get it to trace a game? For me it only asks for addresses.

type in the IP address that GW2 uses.

You can find that out by looking in Resource monitor > Network > TCP connections, or you can type /ip ingame.

Alright, so I assume you mean the remote addresses, right? (Since the local results in round trips.)

I looked at the first one, and I have quite a few that will occasionally jump up to 50% package loss. Now what do I do?

If the packet loss is occurring within your ISP’s network hops you can try to get them to investigate it. You can try gaming vpn like WTFast or Battleping which redirect your connection through their servers.

I’d rather not pay for a vpn… :/

Guess I gotta call ‘em. But just to clarify, all of these hops are within my ISP’s network right?

Usually only the first several hops belong to the ISP, eventually it will leave the ISP’s network and hop onto other ISP’s network and bounce around until it gets to Anet servers. Pingplotter will show visually the whole path.

Umm, I can’t really tell which one of these is theirs or not.

I have this image.

And I also have This one that I took some time after the previous one.

Are you able to figure any of this out, or should I just call the isp and have them tell what is, and what is not theirs?

http://www.ip-adress.com/ip_tracer/68.86.91.153

looks like your losing some packets on comcast’s end, which I assume is your ISP.

Yes, that is my ISP. Alright, so I guess I will give them a call then.

A major storm system came through yesterday and last night. There were a lot of connection issues throughout the south. Your ISP should be on it ASAP. do not worry

Well my issue has been occuring since around Saturday/Sunday. So I don’t think it is entirely related to that storm.

Monitor your connection, ping, etc. and contact your ISP to have a look at your connection.

Already did. They refused to acknowledge packet loss, and told me I needed new equipment, even though I have already found packet loss.

Here is my conversation so far with them.

Cyril: Hello Travis, Thank you for contacting Comcast Live Chat Support. My name is Cyril. Please give me one moment to review your information.

Travis: My Issue: Latency issues. Repeatedly in games, all animations become idle, and simply repeat. After it finally catches back up, all actions that took place within the time the animations were idle happen within the second it comes back.

Cyril: We are proud to offer the Comcast Customer Guarantee. I look forward to helping you today, Travis.

Travis: Ok

Cyril: Travis, that’s not good. I really do apologize for any inconvenience this has caused you. I rely on my internet connection for my online communications myself, and I wouldn’t want any interruptions either. Rest assured you have reached the right department. I will do my best to resolve this issue for you, and I can also send a technician if necessary.

Travis: Well, I’ve been noticing this since about Saturday or Sunday. In games (Primarily Guild Wars 2,) All animations go idle, and I have to wait for everything to resume. This is a little frustrating, though bearable. However I’d like to do anything possible to fix it. I have some images from pingplotter that reported some packet loss if you would like to see them.

Cyril: My apologies, Travis. I can understand how that would be frustrating. I’m sure we can work together to get this fixed.

Cyril: Travis, I will be performing some remote troubleshooting on my end and will be asking you a series of questions to help guide us to a solution.

Cyril: Will that be fine ?

Travis: Yes.

Cyril: Thank you

Cyril: Travis, please take a minute to verify the physical connection for your cable modem… Step 1 – Make sure the COAX cable is securely connected from the wall to the back of your cable modem. Step 2 – The power cord should be connected to the back of the modem and plugged in. If connected to a power bar ensure the switch for the bar is in the ON position. If the outlet is on a switch, ensure the switch is on. Step 3 – The Ethernet cable that came with your modem should be connected to the cable modem and then to your PCs Ethernet connection. If you are using a router you will need to disconnect it for the troubleshootin process. Once online you can configure your router with the service."

Travis: 1 is good. 2 is good. 3 is good.

Cyril: Can you please run a speedtest : http://portland.speedtest.comcast.net/speedtest/index.html

Travis: http://stage.results.speedtest.comcast.net/result/199558722.png

Cyril: Your speed is within your internet subscription …you have the Silver subscription that should be at 6mbps download

Cyril: Travis, am going to perform a diagnostic check of your services & equipment. This “Health Check” verifies the current status of your equipment and your services. It should only take a minute or two for the results.

Cyril: In this case, you will temporarily lose our connection. Please do not close this window and the connection will re-establish. Once the lights on the device return to normal.

Travis: Ok.

Cyril: Thank you so much for your patience; please let me explain what I have found:

Cyril: I have accessed your modem and checked the signal levels being sent to and from the device on our network. I have conducted a series of PING tests to determine if data is being properly sent and received between your modem and our network.

Cyril: Current Device Status : (Online)

Cyril: Current CMTS Status : ACTIVE

Cyril: The results of the tests were very positive. They show that the signal levels are all within our anticipated range and there is no sign of packet loss or latency. Your modem indicates it is working properly at this time, and it has a great connection!

Cyril: But I notice one thing on your equipment.

Cyril: The Linksys WCG200.

Cyril: The status is " End of Life Status : Yes "

Travis: Ok, so what does the end of life status show exactly, I am not familiar with it? Also, I’ve got packet loss on multiple hops, all of which run through comcast’s ip.

Travis: http://i.imgur.com/rNpJK.png

Cyril: The equipment is no longer supported.

Travis: http://i.imgur.com/QFtkU.png

Cyril: You will have the option to buy your owned router

Cyril: XFINITY Internet customers will go online to http://www.comcast.com/routerpurchase and log in with their Comcast user ID and password for device and purchase details. They will click through to Netgear?s online site to complete the purchase. Netgear will manage ordering, payment processing & shipping. This is not a Comcast purchase and will not appear on the Comcast bill or customer account.

Travis: So I need to get new equipment?

Cyril: Yes