Guild Wars 2

Hi Hurgo -

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

@SkyLazlo – Please try clearing your DNS cache. To do this, follow these steps:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

@Dawsy – Since it looks like you have so many start up applications running I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note: this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

@ Dawsy – I would recommend a clean installation of your video card drivers since it looks like your drivers are from 2011. You can find the most up to date drivers at the link below:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

@SkyLazlo -

Have you tried a Winsock reset yet? You can do this by following the steps below:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “cmd” without the quotes, and click “OK”. This should open a command prompt window.

3. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You can provide this if you wish but we do not need it.

4. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

5. Close the command prompt and restart your PC.

6. Once back into Windows, try running the game again.

Should these steps not resolve the issue for you guys there are two other things I would recommend trying:

Update root certs

The theory is that the root certs on your computers are not up to date. Follow these steps to update them:

1. Close the game client.

2. Download and run http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. You’ll probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear. But that’s OK, your root certs have now been updated.

4. Open the game client and try to access the trading post.

If you haven’t been able to load the trading post at all, try these steps. If this works for you, I’ll ask our customer service team to write up more formal documentation on this procedure.

Clear a bad web cache

Note, by following these instructions you will lose at least your graphics settings and have to set them up again:

1) Close the game client.

2) Delete the local.dat file located in Documents\Guild Wars 2\local.dat.

3) Open the game client.