Transfer mistake?

Transfer mistake?

in Account & Technical Support

Posted by: Thrill.1097

Thrill.1097

I had my mouse cursor on Jade Query while trying to transfer (I’m very new to the game so I was attempting to transfer to a friends server) However, when I hit accept it brought me to “Henge of Denravi” which is definitely not the one I requested. Help?

I paid for the gems, so it makes it more frustrating.

Transfer mistake?

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Well at least now you’re on the server I’m on. Wanna play?

Add me if you want, Loliruri.

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Transfer mistake?

in Account & Technical Support

Posted by: White Wolf.3291

White Wolf.3291

Since you are very new at the game, you can transfer your account for free by deleting all your characters.

Transfer mistake?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

As suggested above, if you clear your account of all characters, you may transfer for free. Otherwise, I’m afraid you’ll need to wait for the 7-day “cool down” period to expire and then pay for another transfer. Alternately, you could ask your friend to transfer to your world.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Transfer mistake?

in Account & Technical Support

Posted by: synch.2980

synch.2980

Another option is to guest to the Jade Quarry server. You won’t be able to do WvW, or receive guild benefits from Jade Quarry, but at least you’d be able to play with your friend…

Transfer mistake?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Another option is to guest to the Jade Quarry server. You won’t be able to do WvW, or receive guild benefits from Jade Quarry, but at least you’d be able to play with your friend…

That is a very good point. Guesting is very nice. Here are some details for you: https://en.support.guildwars2.com/app/answers/detail/a_id/9278/kw/guesting

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Transfer mistake?

in Account & Technical Support

Posted by: Cyclops.1879

Cyclops.1879

Just realized today that I’m on european server. I’m kinda in the same situation except I live in the US and when I first seleceted my world the list of servers that I had listed for me to choose from were european servers. I didn’t know that there were european/american servers and that what I was selecting a european server. Now my wife and I both are stuck in europe and can’t play with my new friends and family members who live down the street. I wish it had given me the option of american worlds instead of the european worlds. Now I’m level 80 and deletion is not an option. I didn’t even realize there was free transfer at one time. I would be settle for guesting if it was allowed between european/american servers. ‘sigh’ Someone mentioned one freebie world transfer. That would work. Then if I wan’t to change worlds again, its on me to deal with it or scrape of the money.

Transfer mistake?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I’m afraid that guesting between EU and Non-EU servers is not possible, as explained here. If you’re a level 80, then I’m sure you have or can gain the wherewithal to make the transfer.

While I know it’s a popular thing to say, “Give us one free transfer” we actually gave virtually unlimited transfers for months after release, even while explaining that transfer eventually would incur a cost. I’m sorry if you missed that opportunity and the remedy is to choose a new world, and if “gem cost” is a factor, to choose one with a lower population.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Transfer mistake?

in Account & Technical Support

Posted by: ironduck.7560

ironduck.7560

i tried transfering to jade quarry and for some reason it put me on a eu server where they speak french and i don’t know any other language aside from english. then i tried transfering months later this time i payed real money to get gems just for the transfer, now i am on another eu server and i didn’t even choose it. idk what to do anymore i’m frustrated and mad and to top it all off i read this and deleted all my characters to get a free transfer and i am still un-able to. so now i am just completly f’ed over. -.- please help i am so frustrated.

Transfer mistake?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet