Transmuted legendary lost?
Because they don’t have the tools? The requirements and restrictions were posted at the time; you can read about the Wardrobe in the KB accessed via the ‘Support’ link above/below.
Good luck.
An official response would be nice, so I don’t have to argue with Support what’s possible and what’s not.
Support is an official answer mind you.
Edit: Also, Anet does not have the man power to answer every single forum post. See all the posts listed, and those with replies. Sending in a ticket is how you get your “official response”.
I’m a Moose, a ginger moose even.
I know a long time ago there was a splitter in the gem store that let you separate it back to the original two items. Some were mailed out to people that had the same issue you have. Now whether that is still an option Idk.
As suggested by other Guild Wars 2 players I escalated the ticket. Again I was told I will not get my legendary shield back, although I have unlocked the skin as proof.
Lead GM Dornsinger helped me to solve this problem and I got my legendary shield back. Thanks to him I will continue to purchase gems, when something interesting shows up in the gemstore.
I am pretty sure they can help you. Go to support directly not to forums. They will totally review your case at some point (it may take some time). Ther are different types of support tickets u can submit there, one of them specifically related to in-game items, that is the one u want.
Lead GM Dornsinger helped me to solve this problem and I got my legendary shield back. Thanks to him I will continue to purchase gems, when something interesting shows up in the gemstore.
Glad to here it is fixed