Trouble Opening GW2 on iMac 27"

Trouble Opening GW2 on iMac 27"

in Account & Technical Support

Posted by: Jreck.7495

Jreck.7495

Hello,

I have uninstalled and reinstalled GW2 5-6 times now all yielding the same result. I download the installer from GW2 website, run through entire install. Then when I go to launch the game it opens in the background but nothing shows up. I keep clicking on the icon and nothing happens. I have to force quit the program every time. I am running out of options, please help.

System Specs:
iMac 27"
OS X El Capitan (Version 10.11.2)
16GB of Ram
3TB Hardrive
NVIDIA GeForce GTX 680MX 2048 MB

Should be good enough for GW2

Thanks in advance,
Jreck

Trouble Opening GW2 on iMac 27"

in Account & Technical Support

Posted by: Figlilly.3907

Figlilly.3907

You certainly should be able to play it as I have the same set up though I only have 8GB Ram. GW2 runs on my computer even if I have to lower the graphics down. It is not the best on the Mac these days.

I found this post from a year ago that may help:
https://forum-en.gw2archive.eu/forum/support/support/Game-is-not-launching-after-installation

Sometimes GW won’t start on my computer either. I am not sure why it does this but if I restart it always works the second time. I am sure you must have tried that though.

Trouble Opening GW2 on iMac 27"

in Account & Technical Support

Posted by: Udin.9587

Udin.9587

I had the same issue . Don’t force quit and let it sit there for about an hour. Log in box should pop up

Trouble Opening GW2 on iMac 27"

in Account & Technical Support

Posted by: Figlilly.3907

Figlilly.3907

LOL, there is no way I could let something sit for five minutes let alone an hour. You are a patient soul

The other day when my game wouldn’t start, I checked out the Activity Monitor and found that both my mouse and GW2 were in red and unresponsive. I cancelled both out and then tried loading GW2 again and it loaded. I believe someone else suggested checking the Activity Monitor on here but I can’t remember who it was. I will be checking it from now on instead of restarting my computer.

Trouble Opening GW2 on iMac 27"

in Account & Technical Support

Posted by: Jreck.7495

Jreck.7495

Still having this issue. I have restarted, reinstalled, and waited. All with no luck. I took a screen shot of my desktop screen to show my issue. You can see the game is running in the background but just not appearing….What is going on???

Attachments:

Trouble Opening GW2 on iMac 27"

in Account & Technical Support

Posted by: FlamingFoxx.1305

FlamingFoxx.1305

First of all, quit all of those apps running in the background. If not just to make sure GW2 has ample resources available to it to speed things up (there’s a memory leak, it needs it).

Then your first port of call should be this:

you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved log in/password and in-game settings.
To access this:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.
The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

80% of the time that is the fix for a client that doesn’t open correctly.

Trouble Opening GW2 on iMac 27"

in Account & Technical Support

Posted by: Jreck.7495

Jreck.7495

FlamingFoxx you are amazing! This was the issue. Followed your steps and the game now launches! You rock!

Thank you!