Guild Wars 2

Ticket: #120912-000658

I spent approximately a week farming materials to produce an exotic level 80 staff. This was to be a surprise from me and my best friend for her upon hitting level 80, which was schedule to happen (and did happen) on our wedding anniversary. This was to hopefully doubly cheer her up because she’s had an incredibly rough past few weeks with her grandfather dying right after the game released. After farming up these materials, I sent them along to my friend to create the staff. He created the staff without a hitch. He mailed the staff back to me to forward along to her. While he was doing this, I was in Lions’ Arch Overflow on the Jade Quarry server. I crafted a rare (yellow) greatsword for her as well to make it an even sweeter surprise. Upon receipt of the staff from him in a mail message, took it out of hte mail message and prepared to forward it along only to notice that it automatically soulbound when I collected it from my mail message. I attempted to send the greatsword along only to notice it was soul bound now as well.

I’d like to re-iterate, at NO point did I click “yes soulbind” at no point did I double click on either weapon, at no point did they come anywhere near my character sheet. They both soulbound instantly upon removing the staff from the mail message. I would like this resolve immediately or the materials for the staff and greatsword refunded to me immediately. I also think you should refund my friend the materials for the yellow staff he made her to tie her over that he should not have had to use while you sort this out.

did you report that as a bug in-game? That really sounds more like something the devs should look at, not the CS staff.

I reported it as a bug in game, and submitted a ticket. Whether the devs should look at it or not, the CS staff needs to give me back my mats or un-soulbind these items.

To update this: This morning, I decided to attempt to equip the items in question to see if I was prompted for soulbind then or not. If I attempt to put on the items in question, it asks me if I wish to soulbind them every single time, to which I respond “No” and it does not equip the item. However, the items themselves are flagged as soulbound on the tooltip and I cannot mail them off to my wife.

bump no update on this at all?

ive made full exotic knights set for my friend and after i put runes in it i cant send it, i hev only preview and destroy on right click….

Items may also become Soulbound in several ways:

Applying an upgrade to an item.
Damaging or breaking armor will soulbind it until it is repaired
Equiping masterwork or better quality equipment
Equiping items with an upgrade component already applied

Per the wiki: http://wiki.guildwars2.com/wiki/Soulbound

this indeed ^^
The upgrade with runes made it soulbound im afraid. I think there is a warning telling you bout it too.

If there is a warning then goodluck, you prolly get no for an answer. if there wasnt you might have a change if you file a support ticket.