Guild Wars 2 Forum - Account & Technical Support

Unable To Connect

Every time I attempt to log into the game I get the following message:

“The Game Client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network.”

I’m using a Netgear DGN1000 router. I’ve tried resetting the router to factory settings, but the error persists. However, this is the only thing that doesn’t work. Every other game/website/internet-based-application on my PC works fine. I don’t believe that it’s an issue with my machine because I’ve tried tethering it to the 3G connection on my phone, and I’m able to connect with no issues. However, I only have limited data and there’s a little latency, so this isn’t ideal.

Any suggestions on what to do in order to get up and running again?

Thanks

Zobb – Asura Engineer – Seafarer’s Rest

Unable To Connect

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi there Unhinged Carrot – First, I’d check to make sure this isn’t any kind of interference by any security software or firewalls.

This could also be an issue with closed ports (could you perhaps let me know the exact error code number you’re seeing?).

Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

Unable To Connect

in Account & Technical Support

Posted by: chris.9142

chris.9142

have you tired enabling upnp on your router ?

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