Guild Wars 2

Back in December, for some reason, my account was banned from purchasing gems. I tried several credit cards, PayPal, etc. and just got an unhelpful “failed” message in a red box in the game client.

After a back-and-forth with support, I got the equally unhelpful:

In reviewing the purchase attempts, we have found that you have triggered our Risk Management security feature. As we are unable to override Risk Management, the only suggestion we may offer at this time is for you to locate a local or online retailer offering the the product you wish to purchase. Gem Cards are available from several retailers around the world. Here is a list of authorized retailers that are selling Gem Cards.

and

I understand that you are frustrated; but this is not a bug. Our system is working as intended.

As I stated in my previous response, we can not override our system. We appreciate your support of Guild Wars 2 but I can only suggest either using Gem Cards or waiting and trying your purchase again later.

I made it clear that my account was not the victim of fraud, nor am I a fraudster myself. I just want a little golem that cuts up asparagus and a server transfer.

Has anyone else run into this issue? It’s been three months and I still can’t buy gems from the game client. ArenaNet, if you are reading this, can you please take my money?

Maybe speak to Digital River? No idea, but maybe they can override Risk Management.

I notice the support response said ‘try again later’. Have you spoken to them about the issue recently? You said it has been 3 months.

Regardless, good luck.