Unable to Connect to Log In Server

Unable to Connect to Log In Server

in Account & Technical Support

Posted by: Obs.2413

Obs.2413

Q:

I have been unable to log in for at least the last 12 hours. I have tried changing my password and running repair.
Getting error code 42:0:9001:4395
Unable to gain access to the log in server.

My location is New Jersey, USA.

Unable to Connect to Log In Server

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Posted by: Kolly.9872

Kolly.9872

Same error for me.
My location is Italy.

Thief might not be as strong as last year
but they’re a lot stronger
than they will be next year!

Unable to Connect to Log In Server

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Posted by: Reh.5986

Reh.5986

Same for me. Oregon USA

Unable to Connect to Log In Server

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Posted by: Eddie Mo.7169

Eddie Mo.7169

Yeah this happened a couple of days ago, and it is happening again except the error is different.

“cannot connect to server” or something like that.

EDIT:

Closed GW2, reopened, and now it works.

(edited by Eddie Mo.7169)

Unable to Connect to Log In Server

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Posted by: Shuai Liu

Shuai Liu

Server Programmer

Next

If you are still having this issue. Please send us your client log. Here’s how to do it:

1. Run the Gw2 executable with the “-log” argument. The easiest way is to open a command prompt, go to your install directory, and then execute “gw2.exe -log”
2. A few seconds after you receive the connection error message, close the client.
3. Post your client log here. You can find the log at "C:\Users\<your username>\AppData\Roaming\Guild Wars 2\Gw2.log

Thanks!

Unable to Connect to Log In Server

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Posted by: azu.6852

azu.6852

same problem here, my location is Poland.
“Connecting error detected. Retrying…”

this is log, what u say to post here? sorry if not, i dont know much about PC

<?xml version=“1.0” encoding=“UTF-8”?>
-<GSA_SDK Version=“2.1.18431650.0”> -<APPLICATION> <DISPLAYNAME Value=“Guild Wars 2”/> <VERSIONNAME Value=“Build 66577”/> <INSTALLPATH Value=“C:\Users\Jacek\AppData\Local\Temp\”/> <CONFIGPATH Value=“C:\Users\Jacek\AppData\Roaming\Guild Wars 2”/> <EXECUTABLE Value=“Gw2.exe”/> <EXECCMD Value=""C:\Users\Jacek\AppData\Local\Temp\Gw2.exe" -allowInstall"/> </APPLICATION> -<GAMESETTINGS> <RESOLUTION RefreshRate=“0” Height=“900” Width=“1600”/> -<OPTION Value=“60” Type=“Enum” Registered=“True” Name=“frameLimit”> <ENUM EnumValue=“unlimited”/> <ENUM EnumValue=“60”/> <ENUM EnumValue=“30”/> </OPTION> -<OPTION Value=“off” Type=“Enum” Registered=“True” Name=“shadows”> <ENUM EnumValue=“off”/> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> <ENUM EnumValue=“ultra”/> </OPTION> -<OPTION Value=“none” Type=“Enum” Registered=“True” Name=“reflections”> <ENUM EnumValue=“none”/> <ENUM EnumValue=“terrain”/> <ENUM EnumValue=“all”/> </OPTION> -<OPTION Value=“medium” Type=“Enum” Registered=“True” Name=“charModelLimit”> <ENUM EnumValue=“lowest”/> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> <ENUM EnumValue=“highest”/> </OPTION> -<OPTION Value=“fullscreen” Type=“Enum” Registered=“True” Name=“screenMode”> <ENUM EnumValue=“windowed”/> <ENUM EnumValue=“fullscreen”/> <ENUM EnumValue=“windowed_fullscreen”/> </OPTION> -<OPTION Value=“fxaa” Type=“Enum” Registered=“True” Name=“antiAliasing”> <ENUM EnumValue=“none”/> <ENUM EnumValue=“fxaa”/> <ENUM EnumValue=“smaa_low”/> <ENUM EnumValue=“smaa_high”/> </OPTION> -<OPTION Value=“medium” Type=“Enum” Registered=“True” Name=“textureDetail”> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> </OPTION> -<OPTION Value=“medium” Type=“Enum” Registered=“True” Name=“animation”> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> </OPTION> -<OPTION Value=“medium” Type=“Enum” Registered=“True” Name=“charModelQuality”> <ENUM EnumValue=“lowest”/> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> <ENUM EnumValue=“highest”/> </OPTION> -<OPTION Value=“medium” Type=“Enum” Registered=“True” Name=“environment”> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> </OPTION> -<OPTION Value=“low” Type=“Enum” Registered=“True” Name=“lodDistance”> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> <ENUM EnumValue=“ultra”/> </OPTION> -<OPTION Value=“medium” Type=“Enum” Registered=“True” Name=“postProc”> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> </OPTION> -<OPTION Value=“native” Type=“Enum” Registered=“True” Name=“sampling”> <ENUM EnumValue=“subsample”/> <ENUM EnumValue=“native”/> <ENUM EnumValue=“supersample”/> </OPTION> -<OPTION Value=“low” Type=“Enum” Registered=“True” Name=“shaders”> <ENUM EnumValue=“low”/> <ENUM EnumValue=“medium”/> <ENUM EnumValue=“high”/> </OPTION> -<OPTION Value=“0.992188” Type=“Float” Registered=“True” Name=“gamma”> <RANGE NumSteps=“0” MaxValue=“3.5” MinValue=“0.5”/> </OPTION> <OPTION Value=“true” Type=“Bool” Registered=“True” Name=“bestTextureFiltering”/> <OPTION Value=“true” Type=“Bool” Registered=“True” Name=“depthBlur”/> <OPTION Value=“false” Type=“Bool” Registered=“True” Name=“verticalSync”/> <OPTION Value=“true” Type=“Bool” Registered=“True” Name=“effectLod”/> <OPTION Value=“false” Type=“Bool” Registered=“True” Name=“highResCharacter”/> </GAMESETTINGS> </GSA_SDK>

its copied from here

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(edited by azu.6852)

Unable to Connect to Log In Server

in Account & Technical Support

Posted by: Shuai Liu

Previous

Shuai Liu

Server Programmer

Hi, Azu
Your error is different from what OP reported.
In any case, please attach the Gw2.log file. I think you pasted GFXSettings.gw2.exe.xml. They should be in the same folder.

Unable to Connect to Log In Server

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Posted by: azu.6852

azu.6852

that one?
it is from this same folder like you said,

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