Guild Wars 2

I haven’t been able to login since release to the game. I have tried port forwarding, setting the computer in the DMZ, and run no firewall that I know of. Attached is my Game Advisor log. Additionally, I often have trouble getting the patches to download at all.

Error Code 42:0:9001:3927

Thanks for the prompt response, Ashley. I’ve attempted the port test, with the same results. I am connecting to a wireless router (NETGEAR WPN824N). I currently have all ports forwarded (80, 443, 6112, 6600) to the ip address of the computer trying to connect. …the port test failed with the same error code listed in the original post.

I have now disabled port forwarding and run the test again. The connection has failed with the same error code listed in the original post.

Thanks Ashley, this worked for me. I was beginning to become discouraged after looking through the knowledge base.

I just wanted to thank you ashley, I’m not having this trouble myself, but we need more pro active support posts. There are a lot of people who need answers, and no one is really getting them, so it makes me happy to see posts from someone who is genuinely trying to help.

I also couldn’t log in at my house since release! I had a different error code (58:11:5:504), but I’ll still offer my solution. In my port triggering options, 6112 was triggered by Starcraft. I deleted that “device” and now I can log in.

I hope this can help someone!

i have same problem with stating the game up i got error 21, 58 and 14 i have try all the help from the support side… the only way i can get into the game if i use (your freedom that only work for 2-3 hours if i what to play more with this progame i have to play par mounts) and i was thinking are you going to patch fix´s or are you going to just keep helping people this way

Hello I have unable to connect since release either and I have tried out many fixes but none have worked, Ashe’s response did not resolve the issue nor did forwarding the ports or any other shortcut fix

@ashley thnx alot!!! helped me so much after being frustrated for the past 3 days!

I’ve had this problem since the first BWE. I tried every solution offered, and finally wound up getting BattlePing (which does work). Now BP is having problems and disconnecting every 5 mins so I decided to fix this problem once and for all.
I have tried various firewall settings, including OFF
I have set up port forwarding, flushed dns, tried the /clientport 80 thing.
None of these have worked, even though my brother’s computer (on the same wireless network, same version of windows, same AV programs, etc) had no trouble.

Long story short: THE SOLUTION POSTED ABOVE WORKS. It ABSOLUTELY NEEDS to be added to the support page about this error asap. There are lots of threads about this same error and I’m sure there are plenty of those posters ready to pull hair out over this.
Thank you so very much for figuring out the solution to this.

Kisu.9106:

I also couldn’t log in at my house since release! I had a different error code (58:11:5:504), but I’ll still offer my solution. In my port triggering options, 6112 was triggered by Starcraft. I deleted that “device” and now I can log in.

I hope this can help someone!

This worked for me. After trying -authsrv, /clientport 80, and /flushdns. This was the solution that worked for me.

i dont know how to get to my port triggering options(im not very good with computers), but i am at the launcher screen with 5 files left to download. I download 248kbs and then my download speed stops and stays at 0.0kb/s, i need help with this issue