Guild Wars 2

Ah alright, thanks a bunch!

Just worried my card will charge more than once now and I’ll overdraw x.x

How long will the character expansions be on sale for? I don’t want to miss the sales.

Dear Gaile Gray
Thank you for your quick response, I have wait 24 hours and tried to use gem store with Paypal and CC (i check and it’s fully valid) as you said. They both still not working, i concern that i wont able to buy gems for Character Slot . Is there any other way to buy gems?
Thank in advance
Ziv,

I was using my credit card. I’ve read the other threads similar to this and am keeping an eye on my bank account. I just tried again, and I am still having this same message pop up, and none of the transactions from last night completed, either.
Thanks for replying so quickly.

Still unable to purchase them :/

I am also having the same problem as listed above. Started last night for me, and I still can’t purchase gems with the same Error popping up. I’m using a Credit Card to make my purchase. Thanks, hope this gets fixed before the sales end. If not, would it be possible to extend the sales? Because of this error?
Thanks for all the help

I’m also having the same issue (I posted in another thread with same topic) and my problem is with a CC not paypal. The purchase isn’t going through with the same error telling me to try again later. So far, I have not been charged for attempting a few times. But I hope this gets fixed before sales end. Thanks for all your help Gaile

I am having this Issue as well purchasing via CC. even sent in a ticket and got replied by support team. did what they said, but sadly no results.

The same thing happened with me after I tried purchasing gems. However so far I have received none and I am still attempting to make a purchase with the error message still appearing, if it is how some people say and they receive the gems some time later does that mean I have purchased them as well? But I tried like 8 times will they charge me for those 8 times? If they do would I be able to contact customer support and get my money back? I’m willing to spend 10 dollars now, not really 80!

The Support Team always works quickly to assist any players that have inadvertently been charged more than they intended to purchase. =)

And why should I bother trying now. Was unable to buy gems for the discounted character slot before the sale ended. Guess I missed my chance. sigh
And the reply from support wasn’t much help either. “Try with a verified card (mine is, always has worked. same card, bought gems with it on Tuesday) or use Paypal (which we all know is having problems right now).” Oh well… maybe next anniversary.

same issue, ongoing ticket.

Same issue, ticket just keeps getting auto answers was looking for self help.
Any workarounds apart from buying a paysafecard – which i ended up doing but the denominations are wrong and you end up with a voucher with 5 euros on it u cant then use or merge.

anything new? i still can’t buy from CC or Paypal!!!

how i submit a ticket?

You can read the Dev responses in the other threads here on the page. Hope that helps, information-wise.

Good luck.

I’m having the exact same issue as WhiteWolf. Using a credit card and it tells me to try again later, but every time I try, no matter how long I wait, I get the same message.

(it was early and I hadn’t had any coffee when I first posted)

Zivsof.3746:

how i submit a ticket?

You can contact CS by clicking ‘Support’ at the top of this page, then at the top right of that page, click ‘Submit a Request’. Make sure to choose something from both ‘drop-down’ menus on the webform, to avoid an error.

Good luck.

I cant buy gems right now with my credit card (I dont use Paypal)
tried 2 different cards so I know its not the issue.
I get a “unfortunately an error has occured , try again later” every time.
I have submitted a ticket to support about this: 855819

I just want to buy the grenth hood, any chance anet will keep these in the store for a while to make up for this somewhat common issue?
Thanks!

I’ve been getting this error for 4 days now. Really hoping this issue is resolved on monday when more Anet staff is available. I’m going to be extremely disappointed if I can’t buy anything from this 10-day anniversary sale.

Gaile Gray.6029:

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Maybe I’m blind in one eye and cant see out of the other, but I don’t see a “Submit a request” option in the support section.

Huck.1405:

Gaile Gray.6029:

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Maybe I’m blind in one eye and cant see out of the other, but I don’t see a “Submit a request” option in the support section.

Also getting the “Unfortunately and error has occurred. Please try again later.” message when trying to buy gems with a cc, that I have successfully used in the past to purchase gems. I’ll also send a ticket, just wanted to add my voice to the list here.

I have had several issues with trying to buy anything through PayPal. I have submitted tickets and talked directly with both PayPal AND ArenaNet and BOTH customer service reps for both companies have told me that the issue is not with their system and that it has to be with the other company. I wanted to buy another account before it goes back to full price, but cannot because the “purchase process did not complete”.

I never had this problem before (last year) when the PayPal transactions serviced for GW2 were processed through NCSoft. Ever since ArenaNet went with DRI (Digital River, Inc) I have had PayPal payment issues.

I’ve been having the same problem with CC for the past couple days. I submitted a ticket and they gave me a suggestion on how to fix it but it doesn’t work. I really wanted the extra character slot as well… They haven’t responded really since I told them that their suggestion didn’t solve the problem.

tonkatsu.9067:

Hi Gaile ,
Thanks for your reply!
I felt like I should post the last reply below that I got from support, they are claiming it IS a system wide issue.
I think there is enough posts here now about people who cant purchase gems to take this more seriously,
Thanks again, hope we resolve it soon.

---

Chris (Guild Wars 2 Support)
Aug 24 16:05

Hello Heber,

Thank you for the update.

So at this point, there is really nothing further you or I would be able to do to get this working. The issue appears to be intermittent with respect to affected accounts, but is occurring system-wide. This has reported to the developers and engineers so they can have a go at it. Hopefully a solution can be reached, but I don’t expect to hear anything back before tomorrow.

Regards,

Chris
Guild Wars 2 Support Team

Alright I submit a ticket and his number is 856498, Tim (Guild Wars 2 Support) and GM Jamie Green (Guild Wars 2 Support) trying to help me right now.

I also submitted a ticket. Same issue the last few days trying with a CC not Paypal.

I too cannot purchase gems via credit card. Whilst I understand that you guys are trying your best to fix the problem, I’m concerned that myself and others in my situation will miss out on “Limited Time” items and sales that are currently in the gems store. If you cant fix the problem soon do we simply miss out?

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Note they didn’t say it was fixed yet. It’s now in a third party’s hand.

Gaile Gray.6029:

Update: Noon – 25 August 2014

Thanks to previous reports of this issue, we’ve been able to determine that our billing system provider has had a processing problem that has prevented some players from making a Gem Store purchase. Quite honestly, it was pretty hard to find what was going on, which is why for a few days we were not able to confirm exactly what was causing the issue, and we did wonder if the problems were unique to individual players. At this time, the provider is actively working on a fix and we hope to have this all ironed out very soon. I’d suggest that you do not need to submit a ticket, but you may do so if you wish.

I will update you as soon as I have more information. In the meantime, please accept our apologies and our sincere thanks for your (attempted) support of our game through Gem Store. We hope you’ll make that purchase as soon as the problem is worked out.

Thanks!

This issue need to be fixed before the promotion is over tho..

Odd bit of information about gem purchasing issues. I have a second account, so decided to experiment. I could buy gems on my 2nd account with the same CC that I get the error message on trying to buy gems for my primary account. The only difference is my primary is Gunner’s Hold, and secondary is Yak’s Bend. Curiouser and curiouser. (Yes, I did update my ticket with this additional information.)

Thanks alot admins for the respones,
But do a favor and keep all the good stuff at GemStore till the problem will be solve. :P
Thanks In Advence,
Ziv

I really want to purchase gems today because I want to support ANet for helping me and that I want the limited edition Headgears.

If the gemstore is going to take long, may I request that the limited edition headgear be extended?

I received notice on my ticket that the matter has been resolves. Lo and behold, I’m able to buy gems. Thanks to Support for getting this straitened out!

Still can’t buy gems.

runeblade.7514:

Still can’t buy gems.

Gaile Gray.6029:

… From what I have learned, our billing provider is working on a fix that should address this for the few folks who are continuing to have issues.

Behellagh.1468:

runeblade.7514:

Still can’t buy gems.

Gaile Gray.6029:

… From what I have learned, our billing provider is working on a fix that should address this for the few folks who are continuing to have issues.

Gaile Gray.6029:

Update: Noon – 25 August 2014

Except I’m quoting her post from 3 hours ago.

https://forum-en.gw2archive.eu/forum/support/account/Unable-to-Purchase-Gems-merged/4336219

Yup, I AM blind in one eye and cant see out of the other! DOH!

Thanks Robert.

3rd day of not being able to buy gems.

Huck.1405:

Yup, I AM blind in one eye and cant see out of the other! DOH!

Thanks Robert.

You’re welcome:)