Okay, so I’ll make this long story as short as I can here and hopefully someone else experienced in dealing with this can advise. I’m going through the Nightmare before Christmas here with account services. It started on Wednesday evening, when I came home to find my account hacked and 6 level 80 toons (with a level 50 and a level 30 to round out my precious roster) gone. Gone!
I freaked out and submitted a ticket, initially suspecting my family. Customer support wrote me off until, after some sleuthing, I figured out that it would have been impossible for anyone to sneak onto my computer since the last time I logged to see everyone all happy in their character slots. A check on the IPs that had been accessing my account turned up some weird IPs, and I got back to customer service straightaway to update them on the situation.
So, I get an email back and the guy tells me that yep, my account was compromised and that if I can just give him a time frame he will get everything back to normal. Great, right? 20 minutes later, he shoots me back another email basically saying “Whoops! Just kidding, you account has been vulnerable since between Feb 2013 and April 2013 and as such, we can only restore it to a time between those dates. Work for you?”
No it doesn’t! I didn’t start playing regularly til this summer and prior to that time I had no karma, no gold, no achieves, and my highest toon was like level 3. I explained to him that all I wanted was stuff to be the way it was on Wednesday and he informs me that this is now impossible.
Has anyone experienced something like this before? I think it a little odd that
a) They didn’t notify me and restore my account when it was initially compromised. That would have been VERY helpful to begin with!
b) They can’t restore it… oh wait now they can… Wait nope they can’t LOL gotcha there!
Any help would be greatly appreciated. I just want to get back to spreading Wintersday spirit with my mini gift dolyak but guess what?! He’s been abducted too