Guild Wars 2

A friend of mine tried out the game using the free trial. We’re so much fun he went ahead and bought the game. The time comes for him to enter the serial and get busy, but he’s running into some issues and so he sent an e-mail to support:

Hello,

Trying to upgrade my account. I have a serial code: removed

But have no where to add it to my account.

I am unable to login to the game to add it in the Black Lion section, as when i launch the game it tells me to contact support as my serial is disabled

Many thanks
David

My friend is a bit peeved he cannot play the game, and is surprised by the lack of reaction on Anet’s part. The request ID of his ticket is: 9374715. Could anyone post additional information on how to upgrade trial accounts? Since the trial is over, he cannot log back in, or log in on the forums for support.

Your friend can upgrade his account by following the instructions here:

https://help.guildwars2.com/entries/99579946-Free-Trial

He would not upgrade it in-game.

Good luck.

My friend tried both options, in and outside of the game. He successfully linked and upgraded his gw1 account.
Then he tried logging in …
He sent me the following screenshots:

(see attachments)

Please note that the e-mail has been removed from the ‘linked’ part of the picture. But there’s nowhere to add the code. On login attempts, the data used to link the account isn’t sufficient.

I’m afraid your friend will need to wait for assistance from the CS Team. If he has had no response after 72 hours, his ticket number can be posted in the pertinent Sticky, ‘Tickets for Review, 3 Days and Older’.

Good luck.

Thank you for your help, I will do so after that time expires.