Unable to begin playing

Unable to begin playing

in Account & Technical Support

Posted by: NinRac.1073

NinRac.1073

Q:

I am trying to begin playing for my first time. I have created the account and login but as soon as the game window opens, my cursor is not displayed (neither in-game or the windows cursor). I am stuck at the server selection and am able to click on the various servers but that is all I am able to do. I cannot even connect to begin to create my first character and begin playing. I have tried closing multiple times (via alt+F4) and the cursor and results continue to be the same. I have verified my drivers are up to date and each time I am unable to begin playing.

Unable to begin playing

in Account & Technical Support

Posted by: Jigain.8231

Jigain.8231

A:

Try this, as suggested by Tech Support Ashley Segovia in a thread regarding exactly the same issue:

The missing mouse cursor issue is often caused by having mouse pointer trails enabled. Please follow these instructions to disabled the pointer trails.

1. Click on the Windows start button.

2. Select ‘Control Panel’.

3. For Windows XP: Double-click on the Mouse icon.

For Windows 7 and Vista: Click on ‘Hardware and Sound’ then select ‘Mouse’.

4. Go to the ‘Pointer Options’ tab and look for the ‘Visibility’ section.

5. In the ‘Visibility’ section, un-check the box next to ‘Display pointer trails’.

6. Click on OK.

Hope this helps!

Le edit: Some other things that reportedly worked for others in the past include ALT+TABbing a few times, changing the mouse’s USB slot, or changing the mouse entirely. I’d strongly recommend trying Ashley’s solution first though.

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(edited by Jigain.8231)