Guild Wars 2

My game has been crashing dozens of times per day for the last few days.

The screen goes black, I get this error:
“The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at…
(Code =58.11:5:535:101)”

When I click okay the game is just a black screen and I have to force quit from the task bar.

I tried re-installing the entire game and it is still happening.

What should I do to fix this problem?

Thank you.

Same exact issue here, glad its not just me. started a few days ago. im on Xfinity internet in Oregon if that helps.

I’m on Optimum cable in NY.

Don’t think its an ISP issue, i got this since 4 patches ago. Tried everything from repairing, reinstalling, reformatting pc (built for GW2 ONLY), bought a new router as suggested, turn off all firewall, antivirus just to stay playing. Still getting random blackscreen dc with background music playing and dc on loading screen. Now I just log on for dailies.

Error Code: 42:0:9001:4410

More or less the same issue.. Called ISP also, Firewall also, Router settings also, Security Settings also.. I’ve created a ticket on the issue so.. /shrug

Any light on this yet? Anyone?

Jakal.6485:

Error Code: 42:0:9001:4410

More or less the same issue.. Called ISP also, Firewall also, Router settings also, Security Settings also.. I’ve created a ticket on the issue so.. /shrug

Any light on this yet? Anyone?

In further attempts to rectify said issue.. I’ve attempted to launch the game on my laptop.

I have been able to log in via my laptop (accepted my login creds.. Guild mates have stated they see my account online as well). However, I believe this has only worked, because the client on my laptop is not current (up to date).

In hopes to mimic this process, I will uninstall/reinstall GW2 on my main PC. I’m hoping that I will be able to log in since the client won’t be “up to date”.

EDIT: I was able to fully log in and into the game. I also checked my Firewall Allowed Programs. There are at least 4-5 items labeled GW2 in the Allowed Programs list. There is none located in the Allowed Programs via my main PC. I’m still leaning toward a corrupted patch/update/whatever..

I will update this post accordingly with my findings.

Jakal.6485:

Jakal.6485:

Error Code: 42:0:9001:4410

More or less the same issue.. Called ISP also, Firewall also, Router settings also, Security Settings also.. I’ve created a ticket on the issue so.. /shrug

Any light on this yet? Anyone?

In further attempts to rectify said issue.. I’ve attempted to launch the game on my laptop.

I have been able to log in via my laptop (accepted my login creds.. Guild mates have stated they see my account online as well). However, I believe this has only worked, because the client on my laptop is not current (up to date).

In hopes to mimic this process, I will uninstall/reinstall GW2 on my main PC. I’m hoping that I will be able to log in since the client won’t be “up to date”.

UPDATE: I was able to fully log in and into the game. I also checked my Firewall Allowed Programs. There are at least 4-5 items labeled GW2 in the Allowed Programs list. There is none located in the Allowed Programs via my main PC. I’m still leaning toward a corrupted patch/update/whatever..

*UPDATE: I had successfully uninstalled GW2 from my main PC. However, since I had forgotten to get a disk drive for this PC.. I have now attempted to install GW2 via digital d/l. Upon doing so.. The d/l shifts from “Not Responding” to responding, a lot. I don’t view this as normal by any means.. I’ve performed a restore as well. Restoring my PC to 4 days ago, in hopes to further move the issue from my end. This has not helped the initial issue at all.. I now do not have GW2 installed on my PC and am unable to d/l GW2 via digital d/l..

I will update this post accordingly with my findings.

Any suggestions?

Jakal.6485:

Jakal.6485:

Jakal.6485:

Error Code: 42:0:9001:4410

More or less the same issue.. Called ISP also, Firewall also, Router settings also, Security Settings also.. I’ve created a ticket on the issue so.. /shrug

Any light on this yet? Anyone?

In further attempts to rectify said issue.. I’ve attempted to launch the game on my laptop.

I have been able to log in via my laptop (accepted my login creds.. Guild mates have stated they see my account online as well). However, I believe this has only worked, because the client on my laptop is not current (up to date).

In hopes to mimic this process, I will uninstall/reinstall GW2 on my main PC. I’m hoping that I will be able to log in since the client won’t be “up to date”.

UPDATE: I was able to fully log in and into the game. I also checked my Firewall Allowed Programs. There are at least 4-5 items labeled GW2 in the Allowed Programs list. There is none located in the Allowed Programs via my main PC. I’m still leaning toward a corrupted patch/update/whatever..

*UPDATE: I had successfully uninstalled GW2 from my main PC. However, since I had forgotten to get a disk drive for this PC.. I have now attempted to install GW2 via digital d/l. Upon doing so.. The d/l shifts from “Not Responding” to responding, a lot. I don’t view this as normal by any means.. I’ve performed a restore as well. Restoring my PC to 4 days ago, in hopes to further move the issue from my end. This has not helped the initial issue at all.. I now do not have GW2 installed on my PC and am unable to d/l GW2 via digital d/l..

I will update this post accordingly with my findings.

Any suggestions?

Upon further sifting.. I find something called Premier Opinion in my system tray. I believe I may have obtained this from a bunked java update site. I’ve removed this program/virus and I am now able to install GW2 via digital d/l and have successfully logged in.

I hope the crammed together post of mine, help those having a similar issues.

Thnx o/

I am still having these crashes a few times every hour. The games is practically unplayable for me. I cannot be relied on to be able to finish any content with other members. I’m going to submit a ticket, but I do believe it has something to do with a recent patch, as I never experienced this before.

Omg..thought I was alone with this kind of error, yeah same thing here, I’m getting this error exactly every 60m

Problem is persistent…pls help

Nothing has changed. Still experiencing the same issues.

that error 42:0:9001:4410, i’m having it too…i tried everything…. it may help some others, open the “cmd” on your windows as admin, and tap – Netsh winsock reset
then restart the pc, with me that worked the first time…after i left the error came back too and the prompt don’t help anymore

So the reset was “not” a fix for this?