Unable to connect to my account

Unable to connect to my account

in Account & Technical Support

Posted by: Texator.6591

Texator.6591

A few minutes ago i wanted to check if i can change my e-mail in my account settings and i seen someone was logged in to my account.
IP from NC Soft, Austin Texas
I clicked on disconnect because i am sure i am from germany and not from texas.

But now i can not connect to my account, I get the “connection failed, try again” window but my online guildies see me online, not logged in to a char but online.

Please someone fix this please.

Texator – Leader of Angel – PS

Unable to connect to my account

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Here is a thread about the TX IP address: https://forum-en.gw2archive.eu/forum/support/account/Security-page-shows-2-logins/first#post4003820

As for not being able to log-in, that might be better served over in Tech Support. Good luck.

Unable to connect to my account

in Account & Technical Support

Posted by: Texator.6591

Texator.6591

atm it looks like this and i still can not login.

Attachments:

Texator – Leader of Angel – PS

Unable to connect to my account

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

atm it looks like this and i still can not login.

Again, that would be a Tech Support issue, rather than an Account Issue. What error message are you receiving when attempting to log in?

Unable to connect to my account

in Account & Technical Support

Posted by: Texator.6591

Texator.6591

Ok, i tried to login to write down error code and it connected.
Strange.

Texator – Leader of Angel – PS

Unable to connect to my account

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Yay! Glad it got sorted!