I am unable to install Guild Wars 2 on my Sony VAIO Duo 13. I have tried changing compatibility options and disabling all services. The launcher crashes when I hover my cursor over the “Install Guild Wars 2” button. I have also tried renaming Gw2Setup.exe to Gw2.exe in the desired installation directory to no avail. I am also able to run Guild Wars 2 with Windows 8.1 x64 on my desktop, so an operating system incompatibility is ruled out. Here is the crash log:
—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be written
App: Gw2.exe
Pid: 7132
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 22224
When: 2013-08-14T09:42:39Z 2013-08-14T04:42:39-05:00
Uptime: 0 days 0:00:31
Flags: 0
—> System <—
Name: TED-VAIO
IpAddr: 192.168.1.147
Processors: 4 [GenuineIntel:6:5:1]
OSVersion: Windows 6.2 (64 bit)
—> System Memory <—
Physical: 1398MB/ 3831MB 36%
Paged: 1216MB/ 5418MB 22%
Virtual: 2951MB/ 4095MB 72%
Load: 63%
CommitTotal: 4201MB
CommitLimit: 5418MB
CommitPeak: 4967MB
SystemCache: 1414MB
HandleCount: 37242
ProcessCount: 102
ThreadCount: 1067
—> Process Memory <—
Private: 948MB
WorkingSet: 106MB
PeakWorkingSet: 115MB
PageFaults: 78624
[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9431.0 (64/32-bit compatible)]
—> Thread 0×1584 <—
—> Trace <—
(Jumble of words/numbers removed to fit message)
—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
—> DirectX Device Info <—
VendorId = 0×8086
DeviceId = 0×0a16
Version = 9.18.0010.3131
Description = Intel® HD Graphics Family
Compat = 0×00000040
VidMem = 1792 MB